Summary
Overview
Work History
Education
Skills
Timeline
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Shynell Wells

Hammmond,LA

Summary

Adept at fostering customer relationships and driving sales growth, I leveraged analytical thinking and CRM software proficiency at Dream Makers Properties of LA to significantly enhance client loyalty and operational efficiency. My background combines strong enthusiasm for customer service with a proven track record in lead generation and pipeline management, contributing to substantial business development.

Overview

14
14
years of professional experience

Work History

Outbound Sales Coordinator

Dream Makers Properties of LA
11.2024 - Current
  • Cultivated strong relationships with clients, resulting in improved customer satisfaction and loyalty.
  • Fostered collaboration among cross-functional teams by facilitating regular meetings and updates.
  • Analyzed market trends and competitor activities to identify opportunities for business growth.
  • Collaborated with sales team to identify challenges and brainstorm solutions for improved performance.
  • Organized sales data and reports to facilitate informed decision-making for management.
  • Resolved customer issues promptly by identifying root causes and implementing corrective actions.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Built relationships with customers and community to establish long-term business growth.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Drove sales by developing multi-million dollar contract sales.

Class A Commercial Driver

Rocket Expediting
09.2022 - 01.2023
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Checked trailer hitch and secured attachments to tractor for optimal safety.
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
  • Kept in close contact with dispatch team to make quick route adjustments and add new stops.
  • Maintained safe driving practices, resulting in an accident-free work history throughout career.
  • Developed solid relationships with clients by ensuring their satisfaction through timely deliveries and prompt issue resolution.
  • Delivered exceptional customer service by addressing inquiries or concerns promptly and courteously during pick-ups or deliveries.
  • Reduced fuel consumption through efficient driving techniques and proper maintenance of the truck.
  • Operated with safety and skill to avoid accidents and delays.

Commercial Truck Driver Class A

Total Cargo LLC
09.2018 - 09.2022
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
  • Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
  • Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
  • Interacted with customers and offered exemplary service, escalating issues to manager.

Compliance Coordinator/ Class A Commercial Driver

Wells Trucking LLC
02.2011 - 08.2018
  • Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
  • Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
  • Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
  • Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
  • Conducted thorough audits to identify areas for improvement in regulatory adherence.
  • Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
  • Improved compliance by developing and implementing comprehensive policies and procedures.
  • Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
  • Played an integral role in creating a robust business continuity plan that addressed potential disruptions from a compliance perspective.
  • Managed compliance efforts, reporting and audits.
  • Prepared records and data for regular audits.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
  • Collaborated with contract team to review client contracts and facilitate personnel compliance training.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
  • Assisted with development of compliance objectives and strategies.
  • Warned violators of infractions or penalties.
  • Created and maintained compliant work environment.
  • Maintained safe driving practices, resulting in an accident-free work history throughout career.
  • Operated various types of commercial vehicles such as tractor-trailers, tankers, flatbeds, and refrigerated trucks based on assignment requirements safely and proficiently.
  • Assisted in loading and unloading cargo, ensuring proper weight distribution for safe transportation.
  • Ensured timely deliveries by effectively managing time and prioritizing tasks according to urgency.
  • Supported team members during high volume periods by taking on additional responsibilities when needed.

Education

Operating And Engineering

Delgado Community College
New Orleans, LA

Commercial Driving

Coastal Truck Driving School
Hammond, LA
11-2004

Skills

  • Customer communication
  • Data entry
  • Goals and performance
  • Strong enthusiasm
  • Analytical thinking
  • Managerial skills
  • Goal-oriented mindset
  • Effective negotiation
  • Recordkeeping
  • Issue resolution
  • Contract preparation
  • CRM software proficiency
  • Cold calling expertise
  • Lead generation
  • Pipeline management
  • Event planning
  • Customer feedback analysis
  • Customer relations
  • Customer service
  • Account servicing
  • Customer retention
  • Complex Problem-solving
  • Lead prospecting
  • Promotional planning

Timeline

Outbound Sales Coordinator

Dream Makers Properties of LA
11.2024 - Current

Class A Commercial Driver

Rocket Expediting
09.2022 - 01.2023

Commercial Truck Driver Class A

Total Cargo LLC
09.2018 - 09.2022

Compliance Coordinator/ Class A Commercial Driver

Wells Trucking LLC
02.2011 - 08.2018

Operating And Engineering

Delgado Community College

Commercial Driving

Coastal Truck Driving School

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Shynell Wells