Shynelle Reese
Goodyear,AZ
Summary
Successful Medical Customer Support Representative with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Corewell Health
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction related to lab results.
- Responded to customer calls and emails to answer questions about lab results.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
Client Service Representative
Vibra Health Laboratory
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with other departments to resolve customer issues in a timely fashion.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
Client Service Associate
Progenity
07.2019 - 08.2021
- Communicated with clients regarding lab results, lab collection procedures & other client questions.
- Maintained and managed customer files and databases.
- Prepared and submitted reports to keep management informed of clinical statistics and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Championed improvements to document management process that ultimately resulted in time & cost savings to the organization.
Central Billing Office Specialist
MRO Corporation
12.2017 - 06.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Audited and corrected billing and posting documents for accuracy.
Education
High School Diploma -
Edwin Denby High School
DetroitCertificate - Medical Administration
Dorsey Schools
Madison Heights, MI2015
Skills
- Database Management
- Customer Data Confidentiality
- Administrative Duties
- Issue and Complaint Resolution
- Document and Records Management
- Computerized Tracking
- Investigate Claims
- CMS 1500
- Call Volume and Quality Metrics
- Medical Release of Information (ROI)
- Customer Account Management
- ICD 10 Coding
Timeline
Client Service Representative
Corewell Health
01.2023 - Current
Client Service Representative
Vibra Health Laboratory
11.2021 - Current
Client Service Associate
Progenity
07.2019 - 08.2021
Central Billing Office Specialist
MRO Corporation
12.2017 - 06.2019
High School Diploma -
Edwin Denby High School
Certificate - Medical Administration
Dorsey Schools
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