Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
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Shynequa Pollard

Amarillo,TX

Summary

Dynamic Certified Nursing Assistant with extensive experience at Landmark Of Amarillo, adept in patient-focused care and vital sign monitoring. Leveraged skills in EHR management and compassionate caregiving to enhance patient well-being and support team efficiency. Proven track record in improving patient satisfaction through personalized care and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Landmark Of Amarillo
Amarillo, TX
01.2022 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Conducted patient education on health maintenance and disease prevention.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Sanitation Worker

Tyson Foods
Amarillo, TX
05.2024 - 11.2024
  • Cleaned and sanitized equipment, walls, ceilings and other surfaces.
  • Swept, mopped and scrubbed floors in production areas.
  • Removed trash and waste from work areas to designated collection points.
  • Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
  • Maintained janitorial closets with supplies for daily use.
  • Stocked paper products in restrooms and break rooms.
  • Sanitized food processing areas according to safety protocols.
  • Performed periodic deep cleans of entire facility as needed.
  • Disinfected bathrooms and kitchen facilities on a regular basis.
  • Utilized chemicals such as detergents, disinfectants and polishes safely.
  • Followed all safety procedures when handling hazardous materials.
  • Replenished soap dispensers in restrooms and break rooms regularly.
  • Collected recyclable items from production lines for proper disposal.
  • Assisted with snow removal during winter months as necessary.
  • Maintained records of sanitation activities on a daily basis.
  • Inspected premises for any potential health hazards or safety issues.
  • Reported any maintenance needs to supervisor promptly.
  • Adhered to established guidelines regarding the use of personal protective equipment.
  • Ensured compliance with local health codes by inspecting facility periodically.
  • Responded quickly to spills or accidents to minimize damage or contamination.
  • Assisted with minor repairs such as replacing light bulbs or fixing broken locks.
  • Provided assistance to other departments upon request.
  • Followed sanitation schedule and documented cleaning activities.
  • Sanitized floors and walls to protect workers.
  • Handled cleaning and sanitation chemicals by following safety precautions.

Secretary

law firm
Amarillo, TX
12.2020 - 05.2024
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Produced and distributed memos, newsletters, and other forms of communication.

Private Duty Home Health Care Aide

Tender Care Home Health And Hospice
Amarillo, TX
01.2018 - 12.2022
  • Provided companionship, conversation and emotional support to clients.
  • Assisted with light housekeeping tasks such as laundry, vacuuming and dusting.
  • Prepared meals according to dietary guidelines provided by the client's physician.
  • Administered prescribed medications and monitored vital signs in accordance with the physician's orders.
  • Accompanied clients on medical appointments, shopping trips and other errands as needed.
  • Transported clients to doctors' offices or other locations in personal car or public transportation.
  • Provided assistance with activities of daily living including bathing, dressing, grooming and toileting.
  • Responded promptly to all requests from clients for help or services.
  • Maintained accurate records of services rendered, changes in condition and progress notes for each visit.
  • Monitored patient health status to ensure safety and well-being at all times.
  • Participated in interdisciplinary team meetings when necessary.
  • Performed basic nursing duties including wound care, catheter care and tube feedings under the supervision of a registered nurse.
  • Developed individualized plans of care based on assessment findings and goals established with the patient, family, caregiver, nursing staff.
  • Evaluated effectiveness of patient interventions through observation of patient response in order to modify plan of care accordingly.
  • Provided family members with information regarding disease process, treatment options and community resources available.
  • Intervened during crises situations involving physical aggression or verbal abuse to protect patients from harm.
  • Observed infection control practices while providing direct patient care.
  • Instructed family members on proper methods for caring for ill individuals at home.
  • Assisted with end-of-life issues by providing spiritual guidance when appropriate.
  • Communicated effectively with families regarding changes in condition that may require additional resources.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Delivered individualized care and services management for patients.

Assistant Manager

McDoanlds
Amarillo, Texas
02.2017 - 12.2020
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.

Certified Nursing Assistant

Georgia Manor Nursing Home
Amarillo, TX
02.2015 - 01.2017
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Administered medications as directed by registered nurse or physician.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Car Hopper

sonic drive in
Altus, OK
01.2013 - 01.2015
  • Organized parking lot to ensure efficient flow of traffic.
  • Greeted customers, answered questions regarding vehicle availability and rental policies.
  • Verified customer identification and credit card information.
  • Assisted customers with loading luggage into their vehicles.
  • Provided customers with instructions on how to operate the vehicle's features.
  • Responded promptly to customer inquiries or complaints about services rendered.
  • Returned cars to designated locations in a timely manner after rentals were completed.
  • Cleaned interiors and exteriors of vehicles using appropriate cleaning products and materials.
  • Maintained accurate records of all transactions including mileage logs.
  • Ensured that all safety precautions were adhered to while operating company vehicles.
  • Transported vehicles from one location to another as needed by the company.
  • Adhered to company policies regarding customer service standards.
  • Upheld quality control standards when inspecting returned vehicles.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
10-2024

BBA - Criminal Justice

Amarillo College
Amarillo, TX
12-2022

Skills

  • Care plan implementation
  • Patient-focused care
  • Transporting patients
  • Vital sign recording
  • Collecting specimens
  • Monitoring fluids
  • Infection control procedures
  • Conducting intakes
  • Observing responses
  • Documenting behaviors
  • Tracheostomy care
  • Database administration
  • Trustworthy companion
  • Documentation expert
  • Ambulation assistance
  • Dressing assistance
  • Feeding assistance expert
  • Reliable transportation
  • Condition monitoring
  • Quick problem solver
  • Inpatient care
  • Mobility assistance
  • Feeding assistance
  • Outpatient care
  • Assisting with personal grooming
  • Healthcare ethics
  • Complex Problem-solving
  • Shared governance
  • HIPAA compliance
  • Bedside manner
  • End-of-life care
  • Recording vital signs
  • EHR management
  • Valid [state] driver's license
  • Supporting personal needs
  • Oxygen therapy
  • Range of motion exercises
  • Quality assurance
  • Patient assessments
  • Reliable team player
  • Electronic charting
  • Meal planning
  • Vital signs monitoring
  • Medical office administration
  • Adaptable
  • Patient management
  • Calm and level-headed under duress
  • Toileting assistance
  • Patient lifting
  • Maintaining privacy
  • Direct patient care
  • Chronic disease management
  • Collecting vital signs
  • Patient relationship building
  • Responding to emergencies
  • Patient care
  • Performing patient intakes
  • Compassionate
  • Basic life support
  • Compassionate caregiver
  • Safety precautions
  • Helping with medication
  • Patient relations
  • Geriatric care
  • Companionship and emotional support
  • Activity planning
  • Able to lift [number] pounds

Certification

  • Cna License
  • IS-29.A Public Information office awareness Certificate
  • IS-393.B: Introduction to Hazard Mitigation Certificate
  • IS-800.D: National Response Framework An Introduction
  • IS-907: Active SHOOTER : What Can You Do Certificate
  • IS-2000: National PREPAREDNESS GOAL AND SYSTEM OVERVIEW Certificate

Affiliations

  • I Love helping people
  • Problem solver
  • i love to listen to people problems and i love to help out with feeding the homeless and helping people find housing.

Languages

English
Professional

Timeline

Sanitation Worker

Tyson Foods
05.2024 - 11.2024

Certified Nursing Assistant

Landmark Of Amarillo
01.2022 - Current

Secretary

law firm
12.2020 - 05.2024

Private Duty Home Health Care Aide

Tender Care Home Health And Hospice
01.2018 - 12.2022

Assistant Manager

McDoanlds
02.2017 - 12.2020

Certified Nursing Assistant

Georgia Manor Nursing Home
02.2015 - 01.2017

Car Hopper

sonic drive in
01.2013 - 01.2015

Bachelor of Science - Criminal Justice

American InterContinental University

BBA - Criminal Justice

Amarillo College

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Shynequa Pollard