Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shynese Slaton

10650 DayLily Dr,GA

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Overview

9
years of professional experience

Work History

Amazon WFH

Call Center Customer Service Representative
03.2016 - 02.2019

Job overview

  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Variety Wholesale

Inventory Accounting Analyst
03.2019 - 12.2023

Job overview

  • Improved overall supply chain efficiency through accurate forecasting and demand planning.
  • Collaborated with sales department to analyze customer demand patterns, adjusting safety stock levels accordingly for optimal service levels.
  • Maintained organized records of all inventory transactions, ensuring data integrity for financial reporting purposes.
  • Increased stock accuracy by identifying and addressing root causes of discrepancies in a timely manner.
  • Reduced inventory discrepancies by conducting regular audits and reconciliations.

Allied Universal Security Services

Dispatcher
01.2024 - 06.2024

Job overview

  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Geodis

Office Administrative Assistant
06.2024 - 12.2024

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Lovejoy High School
Hampton, GA

High School Diploma
05-2017

University Overview

  • Honoree of Math

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Document preparation

Timeline

Office Administrative Assistant

Geodis
06.2024 - 12.2024

Dispatcher

Allied Universal Security Services
01.2024 - 06.2024

Inventory Accounting Analyst

Variety Wholesale
03.2019 - 12.2023

Call Center Customer Service Representative

Amazon WFH
03.2016 - 02.2019

Lovejoy High School

High School Diploma

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Shynese Slaton