Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shynessa Jean-Noel

Worcester,Massachusetts

Summary

Licensed Dental Assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice. I pride myself as being a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
Certification

Work History

Licensed Dental Assistant

Aspen Dental
  • Established clean and sterile environment to provide a welcoming atmosphere for patients.
  • Deliver exceptional customer service consistently.
  • Prepared dental instruments and equipment for procedures.
  • Provided chair-side assistance to dentists during dental procedures, including patient preparation and instrument sterilization.
  • Assisted with the fabrication of temporary restorations and prostheses as well as permanent crowns, bridges, and Composites.
  • Instructed patients on postoperative instructions regarding diet, medications, activities.
  • Performed radiographic imaging processes such as X-rays and intraoral photography.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained cleanliness of the office environment by following infection control protocols established by OSHA regulations.

Dental Assistant

Holden Dental Care
Holden, Ma
08.2023 - 10.2023
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Prepared dental room and tray for examinations and procedures.
  • Laid out dental instruments and equipment before procedures.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.

Behavioral Technician

Autism Care Partners
Worcester, Massachusetts
  • Directly implements skill-acquisition and behavior-reduction plans as developed by the BCBA
  • Assists the clients in implementing the goals of the treatment plan developed by the BCBA
  • Accurately collect behavior data including, A-B-C, count, frequency, duration, latency, interresponse time, event, and interval-based recording as needed
  • Complete incident reports as required by agency policy and procedure
  • Maintain active awareness of clients' locations and attendance of programming.

Patient Service Representative - Emergency Unit

Umass Memorial Hospital
Worcester, Massachusetts
  • Greeted visitors and established the purpose of the visit to complete check-in procedure quickly
  • Compose oneself with professionalism, ethical practice, and compassionate regard for patients
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.

Customer Service Representative - Call Center

Covenir
Worcester, Massachusetts
  • Delivered a high level of service and support to each customer, paving way for future business opportunities in a fast-paced environment
  • Documented conversations with customers to track requests, problems and solutions
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Documents calls/letters accurately at the policy level within software system in a professional manner, both verbally and in writing.

Rideshare Driver - Transportation

Uber/Lyft
Boston, Worcester, Massachusetts
  • Operated as an independent contractor for two transportation companies, transporting over 2,000 customers without an accident or serious customer complaint, and maintained an average rating of 4.9 out of 5.00
  • Provided customer service by greeting the customers with a warm welcome and providing refreshments such as water or other beverages, assisted customers with luggage and shopping bags
  • Transported customers to and from their desired destinations safely and timely by using GPS Navigation through the state of Massachusetts
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and used advanced GPS navigation to better improve time management and safety.

Direct Care staff- Counselor

NFI Worcester Recovery Center
Worcester, Massachusetts
  • Provide the highest-quality care to clients in keeping with best-practice, agency standards, and the directives of the position
  • Practice within the ethical guidelines; maintain privacy and HIPAA standards
  • Worked with adolescents and experience working with families from various socioeconomic backgrounds
  • Demonstrated ability to exercise discretion, confidentiality, collaboration, ethics, appropriate boundaries and good judgment
  • Knowledge of mental health, educational, developmental care, child welfare, and/or juvenile justice system
  • Prevented patient injuries by providing necessary restraints and appropriate support
  • Fostered relationship with client, providing companionship and counseling.

Qualified Residential Advisor

Job Corps
Worcester, Massachusetts
  • Provides safe, supportive and predictable environment in dormitory supervision of Job Corps students in their daily activities
  • Monitoring their progress in attaining performance contract goals and objectives and utilizing behavior management and consistent Core Value driven practices
  • Created shift reports based on client's progress throughout the shift so the next shift could have knowledge of any events that might have taken place on the previous shift
  • Conducted dormitory safety programs by reviewing rules and safety strategies with clients.

Education

Dental Assistant Program -

Worcester State University
Worcester, MA
08.2023

MA -

South High School
Worcester, MA
05-2013

Licensed Dental Assistant Radiology Certification for Dental Auxiliaries Infection control Certification (ICE) Certified as an Adult and Pediatric First Aid/CPR/AED -

Certified as a Mandated Reporter -

Skills

  • Excellent Communication
  • Positive attitude
  • Clinical Support
  • Instrument preparation
  • Patient Education
  • Sterilization
  • Strong writing and verbal skills
  • Patient Scheduling
  • Team Collaboration
  • Chairside assistance
  • Digital X-Ray Proficiency

Certification

CommonWealth OF Massachusetts

Board of Registration In Dentistry

DA16426 10/31/2025

Languages

English
Native/ Bilingual
Haitian Creole
Full Professional

Timeline

Dental Assistant

Holden Dental Care
08.2023 - 10.2023

Licensed Dental Assistant

Aspen Dental

Behavioral Technician

Autism Care Partners

Patient Service Representative - Emergency Unit

Umass Memorial Hospital

Customer Service Representative - Call Center

Covenir

Rideshare Driver - Transportation

Uber/Lyft

Direct Care staff- Counselor

NFI Worcester Recovery Center

Qualified Residential Advisor

Job Corps

Dental Assistant Program -

Worcester State University

MA -

South High School

Licensed Dental Assistant Radiology Certification for Dental Auxiliaries Infection control Certification (ICE) Certified as an Adult and Pediatric First Aid/CPR/AED -

Certified as a Mandated Reporter -

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