Shyneta Baker
Bennettsville,SC
Summary
More than 10 years successful experience in customer service, support on recognizing strengths in account maintenance, problem-solving and trouble-shooting, sales staff support and planning/implementing proactive procedures with systems to avoid problems beforehand. Collect rent, assist with application and show apartments as needed Experienced Residential Property Manager with background leading daily activities for income-producing real estate. Practiced at identifying and meeting residents' needs. Successful at raising occupancy rates by securing long-term tenants. Versatile Property Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Manager
Bennetts Pointe Apartments
Bennettsville, SC
05.2016 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Have managed over 50 tenants at once
Sales Associate
JD’s Fashion
Bennettsville, SC
01.2015 - 05.2016
- Direct customers in finding products Making sure customers are complete before checking out.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
Leasing Agent
Camellia Court
Mobile, AL
07.2011 - 07.2013
- Assist with applications Check credit and criminal backgrounds Show units and inspect apartments as needed.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Performed background checks on over 50 apartment applicants
Inserter
Marlboro Herald Advocate
Bennettsville, SC
08.2009 - 06.2011
- Pre-packing newspapers and shoppers Delivering papers to stores and collecting payments Inspecting all printing and spell check on ads.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Made sure that products were produced on time and are of good quality.
- Created plans and communicated deadlines to ensure projects were completed on time.
Tax Account Manger
Bank of America, IRS
Tucker, GA
01.2005 - 07.2009
- Conducting interviews by telephone, mail, or in person Completing forms and questionnaires, by asking questions Collecting and processing payments and imputing proper data into computer Recording answers and assisting people with completing proper forms Planning directing and coordinating work activities and resources necessary for employees.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved operations through consistent hard work and dedication
- Handled 50 calls per day to address customer inquiries and concerns
Financial Accountant/Marketing Manager
Liquidity International
Marietta, GA
09.2003 - 12.2004
- Analyzing and interpreting accounting records for the purpose of giving advice, or preparing statements.
- Install or advise on systems of recording costs or other financial and budgetary data.
- Compute, classify and record numerical data to keep financial records, complete and up to date.
- Determining demand for products and service offered by the firm and its competitors and to identify potential customers.
- Develop pricing strategies, oversee product development or monitor trends indicating new products and Service.
- Implemented creative programs to meet business goals, including partnership building, event sponsorship, activation platforms and consumer experience design.
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
- Advocated for client requirements and objectives to internal and external stakeholders.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Submitted professional proposals and project scopes in response to Requests for Proposals.
- Trained 25 employees on established practices and accounting protocols to eliminate workflow snarls and tracking concerns
Education
Certificate HRD Employment Development -
Richmond Community College
02.2011
Diploma - General Education
Marlboro County High School
05.2003
Skills
- Local and State Laws
- Security Management and Enhancement
- Dispute Handling
- Maintenance Oversight
- Monthly Fee and Payment Collection
- Decision Making
- Clear Communication
- Multitasking and Prioritization
- Relationship Building
- Microsoft Office
- Basic Mathematics
- Property Showing
- Data Entry
- Yardi
- Onsite
- Multi-Family Property Management
- Tenant and Eviction Laws
- Affordable Housing Programs Knowledge
- Rent Collection
- Property Management Software Understanding
- Fair Housing Laws Knowledge
- Community Outreach Programs
- Tenant Eligibility Determination
- Screening Processes
- Collect Payments
- Inspect Buildings
Certification
- Specturm- S.T.A.R Rural Development 515 training -2021
- SC Notary -2020
- Fair Housing Training
- Carolinas Council for Affordable Housing - Landlord Tenant Law Certificate-2016, 2017, 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Property Manager
Bennetts Pointe Apartments
05.2016 - Current
Sales Associate
JD’s Fashion
01.2015 - 05.2016
Leasing Agent
Camellia Court
07.2011 - 07.2013
Inserter
Marlboro Herald Advocate
08.2009 - 06.2011
Tax Account Manger
Bank of America, IRS
01.2005 - 07.2009
Financial Accountant/Marketing Manager
Liquidity International
09.2003 - 12.2004
Certificate HRD Employment Development -
Richmond Community College
Diploma - General Education
Marlboro County High School
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