Shynia hayes
Sarasota,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Dollar Tree. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for maintaining a clean and organized environment while collaborating with team members to optimize workflow. Committed to delivering exceptional service and fostering positive customer relations.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
Subway
06.2023 - 03.2024
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstation, following food safety guidelines.
- Assisted customers with menu selections, providing friendly and knowledgeable service.
- Operated kitchen equipment safely and efficiently for sandwich preparation.
Cashier
Dollar Tree
03.2024 - 05.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and register reconciliation.
- Assisted customers with inquiries, providing exceptional service to enhance overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and patience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier/Shelf Stocker
Dollar General
07.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balance during shifts to ensure financial integrity.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory restocking and organized merchandise displays for optimal visibility.
- Handled returns and exchanges, ensuring customer satisfaction through effective resolution strategies.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Implemented efficient checkout processes, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Accelarations Academy
Sarasota, FL11-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Order taking
- Cash management
- Product restocking
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
Timeline
Cashier/Shelf Stocker
Dollar General
07.2025 - 10.2025
Cashier
Dollar Tree
03.2024 - 05.2025
Sandwich Artist
Subway
06.2023 - 03.2024
High School Diploma -
Accelarations Academy