Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHYNICE PUDDY

Rocky Mount,NC

Summary

BUSINESS ADMINISTRATION - Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

McLane Carolina
03.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Edited documents to improve accuracy of language, flow and readability.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors to purchase and set up equipment and services.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

Recruiter

General Dynamics IT
02.2019 - 02.2020
  • Recruited, prescreened, interviewed, checked references, and maintained client records
  • Distributed vacant job announcements to applicants
  • Conducted phone screenings and other pre-employment assessments
  • Discussed salary rates with new hires and negotiated new rates, if necessary
  • Coordinated interview schedules and followed up with confirmation emails
  • Assisted new hires with onboarding and training process.

Financial Aid Advisor/Recruiter, Executive Assistant

Laurette College
10.2017 - 01.2018
  • Performed outreach phone calls to inform students of missing Financial Aid documentation
  • Answered customer inquiries while assisting with system navigation
  • Implemented federal verifications and packaging of student aid
  • Enlightened student of tuition rate and Financial Aid status disclosure
  • Assured disbursement dates and federal loan eligibility
  • Logged all tasks performed and information provided in Sales Force system
  • Troubleshooted FAFSA discrepancies and student portal issues
  • Dispute Resolutions
  • Administrative Processes
  • Account Management
  • Data Entry
  • Information Management
  • Customer Satisfaction
  • Recruiting and Advising

Recruiter/Student Accounts

University Of Maryland Global Campus
07.2015 - 09.2017
  • Provided exceptional support to prospective, current and alumni students via incoming/outgoing calls
  • Advised prospective scholars of the admissions process, tuition rate and registration deadlines
  • Ensured accurate, detailed explanations of tasks documented in Salesforce
  • Maintained and conveyed details of accounts payable, such as Tuition Assistance, Financial Aid
  • Payment Plans, Veteran Benefits
  • Processed credit card and check payments
  • Sourced new applicants
  • Contacted future students and created a prospective profile within 1-2 days
  • Gathered desired field of study and informed major requirements
  • Interacted with other departments and support groups to ensure quality service
  • Assisted with proper technical operations of database system
  • Maintained accurate refund dates and credit amounts
  • Informed recipients of complex disbursement guidelines
  • Documented every call to ensure accuracy.

Program Specialist

Covance
11.2014 - 09.2015
  • Supported reimbursement hotlines, patient assistance programs, foundations, safety surveillance programs, and compliance programs
  • Helped patients and providers access medical necessities via in coming calls at call center.
  • Responded to requests from several stakeholders such as physicians and their staff, hospital employees, pharmacists, patients, family members, etc.
  • Via Sales Force
  • Performed reimbursement support for patients.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.

QuickBooks Specialist

Puddy’s Consulting, LLC
02.2013 - 10.2014
  • Maintained QuickBooks database using exceptional technical skills high and level of business reporting knowledge
  • Established QuickBooks policies and procedures for invoicing and end of month reporting
  • A/R and A/P
  • Maintained and recorded business transactions, balance ledgers, reconciled bank statements, and prepared reports
  • Entered data into system and maintained an orderly system
  • Prepared customer taxes using W-2 documentation.

Executive Assistant

Elite Security
01.2012 - 02.2013
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Organized and coordinated conferences and monthly meetings.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Billing Specialist

Affiliated Computer Services, ACS
06.2010 - 12.2012
  • Provided services in billing, enrollment, and pharmacy customer relations specialist for Humana
  • Medicare Insurance
  • Answered incoming calls and helped customers with obtaining insurance coverage
  • Created a positive, satisfying experience for patients
  • Calculated and assisted members with balance inquiries and bill payment methods
  • Notified patients of outstanding Medicare balances
  • Enrolled prospective members to an array of different plan types
  • Researched and informed members of plan status and account history
  • Advised members of medication coverage, deductible, premium, and copay amounts
  • Overrode and approved medications that were denied or not covered under drug formulary
  • Provided exceptions for drug tier level and prices
  • Informed members of disenrollment procedures
  • Helped affiliates of insurance plan including physicians, pharmacists, or Power of Attorney with general telephonic communication needs of their clients.

Administrative Assistant at Dimple Newsome Dorm

Shaw University
09.2007 - 05.2010
  • Answered incoming phone calls at Shaw University front desk and office
  • Documented, typed, filed paper work, and scheduled appointments
  • Arranged conferences, mediated conflicts and helped students, faculty, and visitors with inquires
  • Signed-in prospective students and visitors
  • Oversaw and maintained activity of individuals in lobby and residence area
  • Assigned students appropriate dorm room keys.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

Bachelor’s Degree - Business Administration

SHAW UNIVERSITY
2011

Skills

  • Executive Assistant
  • Recruiter Processing
  • AP/AR Proficiency
  • MS Office Suite Knowledge
  • Customer and Client Relations
  • Meeting Arrangements
  • Administrative Support
  • Records Management

Timeline

Administrative Assistant

McLane Carolina
03.2020 - Current

Recruiter

General Dynamics IT
02.2019 - 02.2020

Financial Aid Advisor/Recruiter, Executive Assistant

Laurette College
10.2017 - 01.2018

Recruiter/Student Accounts

University Of Maryland Global Campus
07.2015 - 09.2017

Program Specialist

Covance
11.2014 - 09.2015

QuickBooks Specialist

Puddy’s Consulting, LLC
02.2013 - 10.2014

Executive Assistant

Elite Security
01.2012 - 02.2013

Billing Specialist

Affiliated Computer Services, ACS
06.2010 - 12.2012

Administrative Assistant at Dimple Newsome Dorm

Shaw University
09.2007 - 05.2010

Bachelor’s Degree - Business Administration

SHAW UNIVERSITY

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