Shynita Williams
Atlanta,MI
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
ER Registrar, Outpatient Services
Ascension Health System
06.2021 - Current
- Perform registration and basic insurance verification.
- Ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information on ADT system as defined by department policy and procedures.
- Interpret physician orders for appropriate testing or admission criteria.
- Obtain insurance Card Copies or validate insurance info va electronic medical record, transfer information, or insurance eligibility tool.
- Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
- Identify non-participating insurance or network plan.
- Copying and or faxing documents to ancillary areas of physician offices.
- Assist with all possible account resolutions pertaining to patient balances.
- Explains process and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
- Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
Customer Service Representative
Blue Cross Blue Shield Of Michigan
11.2019 - 11.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options,
- Directed incoming calls to internal personnel and departments, routing to best-qualified departments
- Verified and updated customer contact details in NASCO to build and maintain accurate customer information
- Described and explained details about healthcare plans to inform customers of benefits provided by their employer
- Responded to customer needs through competent customer service ans prompt problem-solving
- Successfully managed over 55 calls per day during insurance enrollment season
FCA Chrysler
Automotive Assembler
04.2015 - 07.2019
- Worked in team-based environments to maintain line productivity.
- Perform preventative maintenance to maintain optimal productivity
- Make sure products are produced on-time and are of good quality
- Conducted quality assurance inspections on finished components and determined any unnoticed issues.
- Assisted quality assurance by visually inspecting items and removing defect parts.
- Kept work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Organized work to meet demanding production goals with 90% success rate.
Pharmacy Technician
Pharmor Pharmacy
07.2010 - 04.2015
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Reviewed and verified customer information and insurance provider information.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
Bachelor Of Applied Science - Health Administration
University of Phoenix
Tempe, AZCertificate - Specs Howard School of Arts
Broadcast Media Arts
Southfield, MI11.2018
Skills
- HIPAA Regulation
- Communication and Interpersonal skills
- Multi-line phone system
- Safety policies
- Microsoft Office (Word,Access,Excel,PPT)
- Knowledge of HR policies
- Inbound and Outbound Calling
- Self-Motivated
- EPIC
- ECARE
- HALO
- Phreesia
- Athena
- Medical billing and coding
- CPT-10
- Diagnostic Codes
Timeline
ER Registrar, Outpatient Services
Ascension Health System
06.2021 - Current
Customer Service Representative
Blue Cross Blue Shield Of Michigan
11.2019 - 11.2020
FCA Chrysler
Automotive Assembler
04.2015 - 07.2019
Pharmacy Technician
Pharmor Pharmacy
07.2010 - 04.2015
Bachelor Of Applied Science - Health Administration
University of Phoenix
Certificate - Specs Howard School of Arts
Broadcast Media Arts
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