Shyontah Dew
Raleigh,NC
Summary
Proven data entry specialist with a track record of enhancing efficiency and accuracy at Lincoln Financial. Excelled in reducing errors by streamlining processes and employing data entry software proficiency. Demonstrated exceptional customer support skills at OneMain Financial, significantly improving client satisfaction. Skilled in both technical troubleshooting and maintaining high safety standards, showcasing a blend of hard and soft skills.
Overview
11
11
years of professional experience
Work History
Data Entry
Lincoln Financial
Greensboro, NC
11.2021 - Current
- Streamlined data entry processes for increased efficiency and reduced errors.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Streamlined data entry processes for faster report submission and retrieval.
- Handled data entry and paperwork for shipments received.
Technician
Merck
Durham, NC
06.2018 - 09.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Call Center Representative
OneMain Financial
Raleigh, NC
01.2014 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor Of Administration - Human Performance And Wellness
Saint Augustine University
Raleigh, NC05.2014
Skills
- Data entry and documentation
- Data Entry Software Proficiency
- Data Entry Standards Knowledge
- Data entry specialist
Timeline
Data Entry
Lincoln Financial
11.2021 - Current
Technician
Merck
06.2018 - 09.2021
Call Center Representative
OneMain Financial
01.2014 - 04.2018
Bachelor Of Administration - Human Performance And Wellness
Saint Augustine University