Shyra Collins
Cerro Gordo,NC
Summary
Dynamic Training Store Manager at Sally Beauty with a proven track record in team building and employee coaching. Enhanced customer engagement and streamlined store operations, driving sales through innovative merchandising strategies. Skilled in effective communication and problem-solving, fostering a positive work environment that improved employee retention and satisfaction.
Overview
21
21
years of professional experience
Work History
Training Store Manager
Sally Beauty
01.2020 - 08.2025
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Promoted from Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.
- Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Drove sales and planned promotional and local store marketing activities.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
- Implemented innovative merchandising strategies that captured customer interest and resulted in increased foot traffic and sales revenue.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Opened and closed store 7 days per week.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Oversaw daily cash handling procedures accurately while maintaining security measures against theft or fraud.
- Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Fire Watcher
RMR Mechanical
01.2018 - 01.2023
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Maintained accurate records, documenting observations and actions taken during each shift.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
- Coordinated with site supervisors to address any identified hazards or concerns quickly and efficiently.
- Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
- Prevented fire-related incidents by consistently adhering to established protocols and guidelines.
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
Cahsier and Customer Service
L & D's Service Center
09.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Secretary/Assistant Bookkeeper
Waylie & Harris Law Firm
12.2004 - 05.2006
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate of Science - Business Administration
Southeastern Community College
ChadbournHigh School Diploma -
West Columbus HIgh School
Cerro Gordo, NC01-2002
Skills
- Shelf stocking
- Customer engagement
- Store operations
- Cashiering
- Team building
- Manager training
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
- Sales training
- Staff scheduling
- Employee coaching
Timeline
Training Store Manager
Sally Beauty
01.2020 - 08.2025
Cahsier and Customer Service
L & D's Service Center
09.2019 - 06.2020
Fire Watcher
RMR Mechanical
01.2018 - 01.2023
Secretary/Assistant Bookkeeper
Waylie & Harris Law Firm
12.2004 - 05.2006
Associate of Science - Business Administration
Southeastern Community College
High School Diploma -
West Columbus HIgh School
Similar Profiles
Jay PerezJay Perez
Store Manager at Sally Beauty- Sally Beauty Holdings Inc.Store Manager at Sally Beauty- Sally Beauty Holdings Inc.
MELISSA WINTERSMELISSA WINTERS
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
LISA SULLIVANLISA SULLIVAN
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group
Alfred L. Johnson IIIAlfred L. Johnson III
Shipping Warehouse Associate at Sally Beauty SupplyShipping Warehouse Associate at Sally Beauty Supply
J. Candace FordJ. Candace Ford
Staff RN at Columbus Regional Healthcare SystemStaff RN at Columbus Regional Healthcare System