SHYRA ECHOLS
San Antonio,Texas
Summary
Dedicated Recreation Assistant enhancing community engagement through well-planned recreational programs and events. Ensured participant safety and satisfaction by maintaining operational excellence and fostering a welcoming environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Recreation Aide
NAF
Fort Sam Houston
11.2022 - Current
- Guided guests to nearby attractions and provided information on upcoming special events to enhance visitor experience.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Managed day-to-day operations in self-directed work environment, ensuring efficient service delivery.
- Managed multiple tasks and met time-sensitive deadlines.
- Worked flexible schedule and extra shifts to meet business needs.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Provided assistance to customers by addressing inquiries and fulfilling requests by answering questions and fulfilling requests.
- Handled cash register operations for processing transactions with accuracy for cash, check, and credit card transactions with excellent accuracy levels.
- Answered central telephone system and directed calls accordingly.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Quickly and accurately counted drawers at start and end of each shift.
Recreation Specialist
NAF
Jacksonville, NC
01.2022 - 07.2022
- Planned and organized recreational programs for community engagement and participation.
- Coordinated events and activities to promote physical fitness and social interaction.
- Supervised staff and volunteers during recreational events and programs.
- Maintained participant safety through careful monitoring and supervision.
- Administered finances, documentation and permissions for activities.
- Resolved conflicts between participants or among staff members in a timely manner.
- Maintained records related to program participants, staff training, budgeting.
- Created promotional materials such as newsletters, brochures and flyers.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Managed daily operations of recreational facilities.
- Completed and maintained time and attendance forms and inventory lists.
Recreation Assistant
Hilltop Riding Stables
Fort Gordon, GA
10.2015 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed light custodial duties to provide clean and inviting facilities.
- Worked with ranch hands to clean stables and riding areas.
- Fit gear for horses and specific riders.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Quality Control Inspector
Americas Remanufacturing Company
Augusta, GA
10.2014 - 01.2016
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Examined products for imperfections and defects.
Education
High School -
Walkersville High School
Walkersville, MDSkills
- Critical Thinking
- Safety Requirements
- Program Activities
- Community Safety
- Arts and Crafts
- Activity Oversight
- Cash Register Operations
- Activity Planning and Coordination
- Verbal and Written Communication
- Volunteer Coordination
- Program Oversight
- Customer Service
- Cash handling
- Facility management
- Safety compliance
- Recreation administration
- Customer service
- Inventory management
- Bank deposits
Timeline
Recreation Aide
NAF
11.2022 - Current
Recreation Specialist
NAF
01.2022 - 07.2022
Recreation Assistant
Hilltop Riding Stables
10.2015 - 07.2017
Quality Control Inspector
Americas Remanufacturing Company
10.2014 - 01.2016
High School -
Walkersville High School