Shyra Gutierrez
San Antonio,TX
Summary
Results-driven Chief Operating Officer with a proven track record of driving performance improvements and leading strategic initiatives. Skilled manager adept at coordinating cross-departmental activities, effectively communicating organizational objectives to ensure alignment and success. Known for developing and executing innovative strategies that stimulate growth and enhance service quality.
Overview
24
24
years of professional experience
Work History
Executive Director of Operations
Pure Royalty Services LLC
01.2020 - Current
- Collaborated with sales teams to analyze market trends and develop targeted strategies for driving revenue growth in key segments or regions.
- Championed process improvements through the adoption of Lean methodologies, enhancing productivity across all departments.
- Reduced turnaround time on critical projects by prioritizing tasks based on urgency and impact potential, expediting decision-making processes as needed.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Negotiated contracts with vendors to secure favorable terms while maintaining quality standards and minimizing costs.
Senior Operations Executive
Pure Energy Plexx Services LLC
01.2017 - 01.2020
- Ensured compliance with industry regulations as well as internal policies by creating comprehensive guidelines for employees at all levels.
- Drove continuous improvement efforts across all aspects of business operations, fostering an environment of innovation and excellence.
- Collaborated with sales teams to develop effective strategies for increasing market share in competitive industries.
- Enhanced communication between departments by establishing regular cross-functional meetings and collaboration initiatives.
- Implemented robust risk management strategies to minimize potential threats to business operations.
- Drove team engagement to achieve aggressive company targets.
- Developed and executed strategic plans to successfully achieve organizational growth targets.
Senior Operation Executive
Gutierrez Trucking LLC
01.2011 - 01.2017
- Facilitated seamless integration of acquired businesses into existing structures while minimizing disruption to ongoing activities.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Championed staff development through personalized training plans focused on skill-building programs tailored specifically for individual needs.
- Monitored key performance indicators to identify trends, anticipate challenges, and develop proactive solutions.
- Managed budget planning, forecasting, and analysis activities for more informed decision-making processes and better financial stewardship.
- Delivered consistently high-quality customer service experiences by driving adherence to best practices throughout all aspects of operation management.
CNA/ Home Health Care Provider
Miracle Home Health
10.2009 - 12.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Restaurant Manager/ Waitress
Mi Casa Restaurant
03.2001 - 10.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
American Academy of Pinecrest
Miami, FLSkills
- Strategic Planning
- Operational Planning
- Business Development
- Transportation Logistics
- Customer Service
- Project & Office Management
- Account Management
- Calendar Management
- Compliance
- Relationship Building
- Accounting & Budgeting
- Contract Negotiation
- Travel Coordination
- Purchasing
- Human Resource Management
- Virtual Meeting Platforms: Zoom, Webex, Skype, Slack, Teams
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, OneNote, SharePoint
- QuickBooks
- ADP
- TMS
- Various Proprietary & Web-Based Software Applications
- Workday
- Continuously learning and utilizing new software and technologies to improve efficiencies and maximize effectiveness
Timeline
Executive Director of Operations
Pure Royalty Services LLC
01.2020 - Current
Senior Operations Executive
Pure Energy Plexx Services LLC
01.2017 - 01.2020
Senior Operation Executive
Gutierrez Trucking LLC
01.2011 - 01.2017
CNA/ Home Health Care Provider
Miracle Home Health
10.2009 - 12.2010
Restaurant Manager/ Waitress
Mi Casa Restaurant
03.2001 - 10.2009
High School Diploma -
American Academy of Pinecrest
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