Shyra Heath
Indianapolis,In
Summary
Proven leader in sanitation and customer service, adept at enhancing team performance and ensuring compliance with health standards at California Custom Fruits and Flavors. Expert in supervising teams, implementing effective sanitation protocols, and building strong customer relationships. Skilled in problem-solving and adaptability, with a track record of improving operational efficiency. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Temp Worker
Spherion Staffing
Indianapolis, IN
08.2024 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Prepared boxes for shipments based on standard sizes.
- Balanced boxes on pallets to prevent shifting and damage.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
Sanitation Lead
California Custom Fruits and Flavors
Greenwood, Indiana
05.2023 - 03.2024
- Conducted regular inspections and audits of the facility's cleanliness, ensuring compliance with all health and safety regulations
- Monitored inventory levels for cleaning supplies regularly to avoid shortages or overstock situations
- Demonstrated strong leadership skills when organizing staff meetings and assigning tasks related to sanitization projects
- Supervised a team of 15 sanitation workers, providing guidance, training and feedback on performance
- Assisted in developing sanitation protocols and strategies to ensure effective cleaning operations
Manager
WhiteCastle
Plainfield, Indiana
10.2022 - 05.2023
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Assisted customers with resolving service-related issues
- Interacted with customers to quickly handle escalated queries and complaints
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Maintained customer satisfaction by gathering actionable insights and offering solutions
- Recruited and trained employees, fostering customer service mission and objectives
Sanitation Technician
Ryder
Plainfield, Indiana
12.2021 - 10.2022
- Maintained accurate records of cleaning schedules, procedures, and inspections
- Followed strict protocols for the safe handling and disposal of hazardous chemicals used in sanitation operations
- Investigated customer complaints regarding product quality or potential contamination
- Evaluated existing sanitation processes and identified opportunities for improvement
- Adhered to all local, state, federal laws regarding health codes as well as company policies
Education
LICENSE ESTHETICIAN - ESTHETICS
Indiana Wellness college
Carmel, Indiana12.2022
HIGH SCHOOL DIPLOMA -
Ben Davis High School
Indianapolis, Indiana06.2016
Skills
- Supervision and leadership
- PPE use
- Infection Control
- Guest services expertise
- Sanitization
- Sales background
- [State] licensed esthetician
- LED light therapy
- Sanitation and sterilization
- Dermaplaning proficiency
- Relationship Building
- Team Management
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
Certification
- License Esthetician
- Dermaplaning
- Nano Needling
- Dermalogica Partnership School
Awards
Hidden Treasure Award
Timeline
Temp Worker
Spherion Staffing
08.2024 - Current
Sanitation Lead
California Custom Fruits and Flavors
05.2023 - 03.2024
Manager
WhiteCastle
10.2022 - 05.2023
Sanitation Technician
Ryder
12.2021 - 10.2022
LICENSE ESTHETICIAN - ESTHETICS
Indiana Wellness college
HIGH SCHOOL DIPLOMA -
Ben Davis High School