Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

SHYRA THORNTON

Tracy,CA

Summary

Efficient dedicated to safely loading and unloading merchandise and thoroughly examining merchandise for defects or non-conformities. Communicative and team-oriented with Eleven years of experience in shipping and receiving. Available 40-50 hours per week, including overnights, weekends and evenings.

Systematic skilled in executing work orders, verifying shipments and physically loading and unloading items weighing over 75 pounds. Detail-oriented and efficient with Eleven years of experience in logistics, shipping, and receiving, and general warehouse operations.

Overview

23
23
years of professional experience

Work History

Pre Loader/Utility Driver

UPS
08.2023 - Current
  • Lifted and slid packages weighing up to 100-140 pounds on conveyor belts to transport items.
  • Assisted in organizing and stocking products in warehouse.
  • Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
  • Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Delivered packages to customer doorsteps and business offices.
  • Collaborated with team members, resulting in increased productivity and timely deliveries.
  • Lifted and slid packages weighing up to 140 pounds on conveyor belts to transport items.
  • Consistently met deadlines while maintaining high levels of attention to detail in the loading process.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Enhanced customer satisfaction through timely deliveries and professional interactions.
  • Reported any mechanical issues promptly, facilitating timely repairs while minimizing downtime for vehicles.
  • Collaborated with dispatchers to optimize delivery routes, resulting in increased productivity and on-time performance.
  • Resolved any delivery issues or discrepancies quickly, ensuring customer satisfaction and repeat business opportunities.
  • Developed strong relationships with customers by providing exceptional service and addressing their needs promptly.
  • Contributed to reduced accident rates through diligent adherence to safety guidelines both on the road and at the workplace.
  • Assisted customers upon arrival by unloading products carefully, verifying order accuracy, and obtaining signatures when required.
  • Adhered to federal regulations regarding hours of service, weight restrictions, and hazardous materials transportation requirements.
  • Maintained vehicle safety standards through regular inspections and adherence to maintenance procedures.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Obtained signatures from customers upon delivery of goods.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Mail Carrier

United States Postal Services
01.2014 - 01.2023
  • Postal delivery service and collections for Business and Residential mail consisting of letters, circulars, magazines, catalogs and small packages for approximately 300 stops daily.
  • Strong attention to detail while organizing and prioritizing mail for assigned route.
  • Manually processing undeliverable mail in accordance with established procedures.
  • Providing customer service experience and utilizing written and verbal communication.
  • Loading all cargo securely according to US Postal safety and compliance regulations.
  • Performs daily vehicle safety inspections prior to usage.
  • Executing daily problem solving with minimal supervision.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Reduced incidence of lost or damaged mail by implementing careful handling procedures.
  • Contributed ideas for postal service improvement during team meetings, demonstrating proactive approach to job responsibilities.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Adapted to varying weather conditions to ensure uninterrupted mail service.
  • Increased community trust by providing consistent and accurate mail delivery services.
  • Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
  • Streamlined mail sorting processes, improving efficiency and reducing delivery times.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Identified and reported potential security risks during mail delivery, contributing to community safety.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
  • Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
  • Utilized technology tools for route planning and tracking, enhancing delivery reliability.
  • Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.

Hairstylist/Independent Contractor

Fabulous Fades Barber & Beauty Salon
04.2006 - 12.2013
  • Managed Beauty Care Consulting services.
  • Procurement of salon supplies.
  • Licensed Cosmetologist.
  • Marketing Communications and distributions.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.

Administrative Assistant

Family Paths - Parental Stress
11.2002 - 04.2006
  • Client eligibility verifications.
  • Billing and Accounts Payable.
  • Updated documents and records for HIPPA state compliance.
  • Managed inventory of all office supplies.
  • Answered all incoming calls & routing accordingly.
  • Administrative duties to include managing all office correspondence, filling and facsimile.
  • Medical transcription of therapist reports.
  • Scheduling client appointments.

Education

Associates of Arts - Business Management

Las Positas Community College
Livermore, CA

Bachelor of Science - Business Administration

Paul Quin College
Dallas, TX

Cosmetology Vocational Training and Licensing -

Fremont Beauty School
Fremont
08.1996

Skills

  • Package handling
  • Loading techniques
  • Route optimization
  • Safety compliance
  • Inventory management
  • Vehicle inspection
  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Workload balancing
  • Organizational skills
  • Delivery tracking
  • Warehouse safety
  • Driver assistance
  • Lifting and sorting
  • Willing to learn
  • Multitasking

Skills

Timeline

Pre Loader/Utility Driver

UPS
08.2023 - Current

Mail Carrier

United States Postal Services
01.2014 - 01.2023

Hairstylist/Independent Contractor

Fabulous Fades Barber & Beauty Salon
04.2006 - 12.2013

Administrative Assistant

Family Paths - Parental Stress
11.2002 - 04.2006

Associates of Arts - Business Management

Las Positas Community College

Bachelor of Science - Business Administration

Paul Quin College

Cosmetology Vocational Training and Licensing -

Fremont Beauty School

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