Trustworthy and dedicated with 10+ years of experience in Customer Service. Talented at correctly taking order information and serving to customers quickly and data Entry. Cheerful when assisting customers with requests and meeting special needs. Punctual and honest. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Great Dedication to efficiency and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Shyra Williams
Hesperia,CA
Summary
Overview
13
years of professional experience
Work History
Walmart
Online Personal Shopper/Cashier/Team Leader
03.2015 - Current
Job overview
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays
- Lifted up 50 pounds at once and used forklift to move heavier loads.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Gathered financial and personal information from the public over the phone or in-person.
- Engaging with customers and ensuring any special instructions are followed.
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Handle merchandise returns and exchanges
- Set strategic long and short-term departmental goals and evaluate outcomes
- Motivate and inspire staff while facilitating personal growth
- Ensure high levels of productivity are maintained
- Guarantee the highest levels of quality are met
- Communicate job expectations to staff
- Conduct training and seminars for continued skills improvement
- Foster a productive working environment
- Establish adherence to company and industry regulations
- Computer Usage
- Ensuring that orders are accurately selected, scanned, and packed.
- Assisting with order collection, packaging, loading, and payment, where required.
- Keeping track of product offerings and availability.
- Collaborating with store departments to ensure efficient service delivery.
Fisher Jones Tax
Office Assistant/Tax Preparer/Data Entry Clerk
01.2013 - 03.2015
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers and colleagues
- Perform receptionist duties when needed Gathered financial and personal information from the public over the phone or in-person.
- Computer Usage
- Greeted and assisted Customers on a daily.
- Answered questions, confirmed customers appointments and informed customers of average wait time.
- Answered multi-lined telephones, transfered and routed calls to appropriate parties, took accurate messages, distributed incoming mail, processed outgoing mail and prepared documents
- Collecting and organizing confidential information about clients’ income, expenses, and allowances.
- Reviewing previous tax returns and financial documentation to find missing or insufficient information.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
IHSS
Home Care Worker
01.2012 - 02.2013
Job overview
- Administered medication as directed by physician.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted disabled clients to support independence and well-being.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Assist the patient with cleaning and laundry.
- Allowing patients to remain at home while monitoring their health and giving support and personalized service
- Monitor the patient’s status, checked blood pressure and oxygen levels including input, output, and activity
- Purchasing groceries and household products, as well as preparing breakfasts and lunches
- Demonstrating about using a cane or walker to the patient
- Assist friends and family with care delivery by teaching proper lifting, turning, and repositioning techniques
- Provide nutrition, neatness, and house cleaning advice
- Ensure a stable, secure, and healthy environment for patients
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
County Of San Bernardino TAD Office
Office Assistant I
09.2010 - 10.2011
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Greeted and assisted an average of 90- customers a day.
- Answered questions, confirmed customers appointments and informed customers of average wait time.
- Answered multi-lined telephones, transfered and routed calls to appropriate parties, took accurate messages, distributed incoming mail, processed outgoing mail and prepared documents.
- Assisted customers in the resource room with resume's, online job applications, online unemployment applications, photocopies, faxes, and other duties as assignd by the job placement specialist.
- Taught resume workshops, job application tips, and other employability skills.
- Researched the internet and various company websites and search engines to post current job leads.
- Logged on and shut down computers daily and closed resource room for the evening.
- Arranged and organize job leads and referrals and maintained a daily log of visitors.
- Organized and maintained files and analyze data to create reports.
- Proctored and Administered the Vocational Aptitude Assesment.
- Maintained and updated filing and inventory.
- Operated computers, fax, xerox, and other office equipment, as well as assisted customers with the Statewide Fingerprint Imaging System.
- Verified accuracy of business records by consistently updating customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Maintained staff directory and company policy handbook for human resources department.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Goodwill High SchoolVictorville
High School Diploma
06.2006
University Overview
Skills
- CMS Platforms
- Team Leadership
- Verbal Communication
- Customer Relations
- Money Transfer Systems
- Adobe Flash
- Accounting Softwares
- Online Order Picking
- Policy Enforcement
- Typing speed 40WPM
- Data Entry 7225
- POS Systems
- Return and Exchange Processing
- Customer Service and Assistance
- Data Entry
- Advanced Excel Spreadsheet Functions
- Data Integrity
- Word Processing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
Timeline
Online Personal Shopper/Cashier/Team Leader
Walmart
03.2015 - Current
Office Assistant/Tax Preparer/Data Entry Clerk
Fisher Jones Tax
01.2013 - 03.2015
Home Care Worker
IHSS
01.2012 - 02.2013
Office Assistant I
County Of San Bernardino TAD Office
09.2010 - 10.2011
Goodwill High School
High School Diploma
Similar Profiles
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Samantha Angulo CastroSamantha Angulo Castro
Team Member at Cinemark TheatersTeam Member at Cinemark Theaters