Shyra Wright
Cleveland,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Towne Park
Call Center Advisor
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Amazon
I.C.Q.A
04.2021 - 06.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supports the ICQA team by providing data and analytical support
- Investigates root causes of defects
- Ensures compliance with ICQA-related SoX requirements
- Develops data collection processes
- Maintains data integrity
- Designs queries and reports
- Researches defect trends
InterDesign Inc
Warehouse Worker
04.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceptional sales ability and customer service skills.
- Demonstrate ability to lift 50lbs, or more regularly.
- Excellent mathematics skills and cash handling experience.
- Creativity in designing displays to catch the eye of the customer.
- Ability to assess situations and identify potential problems and solutions.
Education
High School Diploma -
Euclid Highschool
Euclid, OHSkills
- Data analysis
- Software applications
- Problem solving
- Time management
- Customer service
- Communication skills
- Inventory management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Sales strategy
- Computer skills
- Excellent communication
Timeline
Towne Park
Call Center Advisor
06.2023 - Current
Amazon
I.C.Q.A
04.2021 - 06.2022
InterDesign Inc
Warehouse Worker
04.2019 - 01.2021
High School Diploma -
Euclid Highschool
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