Shyree Dawson
Philadelphia,PA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Crossfire Crossings (PECO)
Philadelphia, PA
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls , providing frontline customer support or assistance with providing service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
Financial Advisor
Vanguard
Philadelphia, PA
03.2022 - 06.2022
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Reviewed existing client accounts to identify any gaps or areas needing improvement.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
Customer Care Representative
Independence Blue Cross
Philadelphia, PA
09.2021 - 12.2021
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
High School Diploma -
Mercy Vocational
Philadelphia, PA06-2009
Skills
- Complaint Resolution
- Information Security
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Account Updating
- Microsoft Outlook
- Active Listening
- Conflict Resolution
- Computer Proficiency
- Team Development
- Positive and Professional
- Call Center Operations
- Critical Thinking
- Receiving Support
- Reading Comprehension
- Problem Resolution
- Customer Education
- Client Relations
- Microsoft Excel
- Researching
- Typing Proficiency
- Documentation
Timeline
Customer Service Representative
Crossfire Crossings (PECO)
10.2023 - Current
Financial Advisor
Vanguard
03.2022 - 06.2022
Customer Care Representative
Independence Blue Cross
09.2021 - 12.2021
High School Diploma -
Mercy Vocational
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