Shyreeta Hammond
Pittsburgh,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
UPMC Magee
09.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Transporter
Childrens Hospital Of Pittsburgh
08.2022 - 09.2023
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
Housekeeper
Crothall Healthcare Services
08.2021 - 09.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Benefit Verification Specialist
AmerisourceBergen
10.2018 - 04.2020
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Enhanced workflow efficiency by implementing a streamlined benefit verification process for the team.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics related to benefit verification accuracy and turnaround time.
Education
High School Diploma -
Westinghouse High
Pittsburgh, PA06.1992
Skills
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Pre-Admission Requests
- Appointment Scheduling
- Patient check-in
- Insurance Verification
- HIPAA Compliance
- Multitasking and Organization
- Customer Service
- Payment Processing
- Eligibility Determination
- Patient Registration
Timeline
Patient Access Representative
UPMC Magee
09.2023 - Current
Patient Transporter
Childrens Hospital Of Pittsburgh
08.2022 - 09.2023
Housekeeper
Crothall Healthcare Services
08.2021 - 09.2022
Benefit Verification Specialist
AmerisourceBergen
10.2018 - 04.2020
High School Diploma -
Westinghouse High
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