Shyrell Cox-sigur
Mountlake Terrace,WA
Summary
Dynamic and results-oriented professional with extensive experience at Bloodworks Northwest, specializing in logistics and customer service. Excelled in enhancing customer satisfaction and operational efficiency through expert coordination and communication. Skilled in database management and teamwork, demonstrated by improving service delivery and fostering team collaboration. Proven track record in navigating high-stress situations and streamlining transportation logistics
Overview
6
6
years of professional experience
Work History
Laboratory Logistics & Transportation Specialist
Bloodworks Northwest
07.2024 - Current
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed logistics efficiently, overseeing transportation, accommodations, catering, and entertainment arrangements as needed.
- Enhanced team productivity by effectively managing schedules, appointments, and meeting logistics.
- Provided transportation as needed for medical appointments, errands or recreational activities.
- Coordinated travel arrangements, managed itineraries and reserved transportation.
Customer Service Representative
UPS Customer Center
05.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented innovative merchandising techniques that improved product visibility at retail locations and increased sales volume.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Edmonds Community College
Edmonds06-2017
Skills
- Proficient with Operating computer systems relevant to the work performed in the department including, Access, BBCS, IQVIA, and PC applications
- Sample preparation
- Lab equipment maintenance
- Hazardous materials handling
- Logistics analysis
- Documentation management
- Inventory restocking
- Shipment receiving
- Shipment coordinating
- Database management
- Team oversight
- DOT compliance
- Coordinating schedules
- Incident reporting
- Vehicle maintenance
- Inspecting vehicles
Timeline
Laboratory Logistics & Transportation Specialist
Bloodworks Northwest
07.2024 - Current
Customer Service Representative
UPS Customer Center
05.2019 - 02.2021
High School Diploma -
Edmonds Community College
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