Dezha Woodley

• Responsible for answering questions

• Solving problems

• Handling complaints

• Promoting products and services

• Taking payments

• Managing incoming calls and customer service inquiries

• Assessing customer needs

• Patient intake paperwork

• Setting appointments

• Sending and receiving correspondence

• Data entry

• Maintaining referral files

• Answering telephonic and e-mail inquiries in a timely manner

• Familiarizing yourself with up-to-date with changes in our plans and tariffs

• Processing patient’s enrollments

• Responded to customer requests for products, services, and company information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Processed customer service orders promptly to increase customer satisfaction.
• Investigated and resolved accounting, service and delivery concerns.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Responded to inquiries from callers seeking information.
• Restocked supplies and submitted purchase orders to maintain stock levels..
• Confirmed appointments and communicated with clients
• Handled cash transactions and maintained sales and payments records accurately.