Shyrene Thompson
Pocatello,ID
Summary
Proven Office Manager with a track record of enhancing team productivity and financial efficiency. Excelled in office administration and customer service, achieving streamlined operations and improved client satisfaction. I am a team player and work well with others. Skilled in Eaglesoft, with a knack for fostering a positive work environment and mentoring staff for peak performance.
Overview
35
35
years of professional experience
Work History
MFG Operator IV
Amy’s Kitchen
09.2024 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Prepared reports and technical documentation of day-to-day production processes.
Office Manager
Falls Dental
07.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed clinical and administrative office
- Proficient in Eaglesoft software
Office Manager
Driscoll Dental
07.2022 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed day to day operations for clinical and administrative staff
- Proficient in Eaglesoft software
Office Manager
Marsh Valley Dental
03.2015 - 07.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed clinical and administrative office
- Proficient in Eaflesoft software
Customer Service Manager
Walmart
11.2012 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed customer service, cashiers and money center.
- Processed daily cash office deposits, prepared checks and cash for bank pickup.
Lead Dental Assistant
Marsh Valley Dental
09.1989 - 03.2015
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings,alginate casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Certification - Dental Assistant
Idaho State University
Pocatello, ID05.1990
Diploma - General Studies
Pocatello High School
Pocatello, ID05.1988
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Clerical Support
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Conflict Management
- Staff hiring
- Supply Management
- Administrative Oversight
- Employee Training
- Training and coaching
- Policy Implementation
- Documentation and control
- Workflow Optimization
- Financial Reporting
- Expense Reporting
- Team Supervision
- Staff Training
- Financial Accounting
- Report Preparation
- Event Coordination
- Business Administration
- Meeting planning
- Team Bonding
- Workflow Planning
- Project Management
- Compliance Monitoring
- Contract Administration
- Information Protection
- Workforce Management
- Performance Improvement
- Report Writing
- Data retrieval systems
- Computer Skills
- Scheduling and Coordinating
- MS Office
- Decision-Making
- Customer Relationship Management
- Problem Resolution
- Teamwork and Collaboration
- Good Judgment
- Documentation And Reporting
- Professional and Courteous
- Team Leadership
- Managing Operations and Efficiency
- Administration and Reporting
- Schedule Management
- Hiring and Training
- Work Planning and Prioritization
- Task Delegation
- Onboarding and Orientation
- Negotiation and Conflict Resolution
- Interpersonal Relations
- Team Development
- Training and Development
Timeline
MFG Operator IV
Amy’s Kitchen
09.2024 - Current
Office Manager
Falls Dental
07.2022 - Current
Office Manager
Driscoll Dental
07.2022 - 08.2024
Office Manager
Marsh Valley Dental
03.2015 - 07.2022
Customer Service Manager
Walmart
11.2012 - 07.2020
Lead Dental Assistant
Marsh Valley Dental
09.1989 - 03.2015
Certification - Dental Assistant
Idaho State University
Diploma - General Studies
Pocatello High School
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