Paylocity
Shyrida Lane
Milwaukee,WI
Summary
Talented leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills, sound judgment, expert team leadership and planning to implement effective business practices with an results-driven approach.
Overview
23
23
years of professional experience
1
1
Language
Work History
Workforce Development, Education & Training Manage
CR-Social Development Commission
10.2019 - Current
- Responsible for daily operations of Career Services, Education Services, Emergency Food Services, Financial Services and all accredited trade programs in Construction, Culinary Arts and Healthcare.
- Agency Chief Examiner and Pearson Vue Certified Test Administrator.
- Supervise, direct, guide, oversee, and evaluate the work of a team of professional staff (recruitment, onboarding, assigning/evaluating work, providing feedback, performance evaluation, etc).
- Manage and direct the work of other supervisors who are direct reports.
- Hold staff accountable in achieving cross-agency objectives in a matrix management structure, in which staff may report to project leads in addition to direct supervisors.
- Manage fiscal operations (managing budgets, procuring and/or contracting services, administering grants, etc.)
- Lead committees/workgroups comprising both internal and external stakeholders with decision-making authority (identifying and engaging stakeholders, setting agendas, facilitating meetings, achieving consensus, assigning and monitoring follow-up activities).
- Lead large-scale change initiatives that include new programs or significant changes to multiple programs (identifying priorities, defining roles and responsibilities, generating buy-in, developing implementation plans, monitoring progress toward goals).
- Prepare and submit reports and data on the status of each program for funder, executive & board review.
- Responsible for implementing strategic planning initiatives; such as developing quality improvement strategies and ensuring alignment of work plan to work product.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Director of Adult Services
Silver Spring Neighborhood Center
09.2009 - 10.2019
- Managed state & federally funded programs which included Workforce Development, Education, Emergency Services Food Pantry & AODA Programs.
- Provide direct supervision to staff in high volume case management roles, monitoring and distributing workload, ensuring quality and timeliness standards are met.
- Responsible for training, orienting, coaching and mentoring management team. Also responsible for reviewing and directing work performed by staff.
- Increased community engagement with targeted outreach programs and partnerships with local organizations.
- Launched successful pilot projects that became permanent additions to the adult services roster due to their demonstrated effectiveness in meeting client needs.
- Improved staff retention rates by implementing professional development opportunities and fostering a positive work environment.
- Secured funding for critical programs through persuasive grant writing and relationship building with key stakeholders.
- Implemented data-driven decision-making practices, leading to more efficient resource use and better client outcomes.
- Evaluated program performance regularly, identifying areas of improvement and implementing necessary changes to maximize service quality.
- Spearheaded the creation of new services based on thorough assessment of community needs and gaps in existing offerings.
- Established clear lines of communication with staff and clients, ensuring that everyone understood their roles and responsibilities within the adult services framework.
- Built strong relationships with external partners like government agencies, nonprofits, and healthcare providers to create a robust support network for clients.
- Managed budgets effectively, ensuring optimal resource allocation for maximum program impact.
- Championed diversity initiatives within the organization, fostering an inclusive environment where all clients felt welcomed and supported in achieving their goals.
Health Services Coordinator of Wisconsin
Harley-Davidson Motor Company
07.2004 - 09.2009
- Managed daily operations of multiple sites and supervised administrative staff.
- Monitored budget, managed all site purchases for supplies and services.
- Managed the pre-hire physical process for all HD employees.
- Assisted in case management of Short Termed Disability, Federal Medical Leave Act and Worker’s Compensation claims made by employees.
- Implemented efficient scheduling systems to optimize patient appointment availability and staff workload balance.
- Collaborated with multidisciplinary teams during case conferences discussing optimal approaches towards individualized care plans.
- Managed complex caseloads with diverse medical needs, ensuring timely access to necessary resources and support.
- Created comprehensive reports for management detailing program successes, challenges, and recommendations for improvement.
- Maintained accurate records of all coordinated activities, ensuring proper billing procedures were followed consistently across the department.
- Promoted a positive work environment by fostering open communication and teamwork among colleagues.
- Assisted in recruitment efforts by interviewing potential candidates, contributing significantly towards department growth and retention rates.
- Identified areas of improvement for health services delivery by conducting thorough audits of existing processes.
- Consulted with healthcare professionals on business decisions.
Correctional Sergeant
Department Of Corrections
05.2001 - 09.2003
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised four shift officers performance of tasks and managed two hundred offenders.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Monitored and confirmed compliance with safety standards and regulations.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
Education
Masters of Education - Professional Counseling
Concordia University
Mequon, Wisconsin06.2020
Master of Science - Business Administration And Management
Springfield College
Milwaukee, Wisconsin05.2014
Skills
Ability to coordinate & manage projects with trend setting results
Ability to build healthy relationships with partners that wards trust
Effective culture enrichment strategies that increase performance and outcomes
Effective leadership skills, inclusive focus and ability to motivate people
Ability to work effectively with diverse, hard to serve populations
Ability to operate in any environment, detailed focused with superior organizational skills
Ability to effectively operate within a budget while, strategically decreasing the bottom line
Motivation for success and drive to move forward, through innovative practices
Accomplishments
As a result of effective program management and stellar leadership, I was nominated and received the 2023 Directors Choice Award.
Quote
“If you can change the way you think, You can change the way you live, and Live the way you want.”
Shyrida Lane
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsPaid sick leaveFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsAffiliations
- National Notary Association
Software
Neon
Cap60
ETO
Web Purchasing
Timeline
Workforce Development, Education & Training Manage
CR-Social Development Commission
10.2019 - Current
Director of Adult Services
Silver Spring Neighborhood Center
09.2009 - 10.2019
Health Services Coordinator of Wisconsin
Harley-Davidson Motor Company
07.2004 - 09.2009
Correctional Sergeant
Department Of Corrections
05.2001 - 09.2003
Masters of Education - Professional Counseling
Concordia University
Master of Science - Business Administration And Management
Springfield College
Similar Profiles
Antoinette LEDISTER HALLAntoinette LEDISTER HALL
Community Social Worker at Social Development CommissionCommunity Social Worker at Social Development Commission
Loraine Mitchell WhiteLoraine Mitchell White
Case Management Specialist at Social Development CommissionCase Management Specialist at Social Development Commission
Sharlisa HollowaySharlisa Holloway
Program Services Specialist at Social Development CommissionProgram Services Specialist at Social Development Commission