SHYRIKA SHULER
Iowa Colony
Summary
Dynamic Operations Manager with a proven track record at the United States Navy, specializing in optimizing workflows and enhancing team performance. Demonstrated expertise in project management and strategic decision-making, leading diverse teams to ensure compliance with stringent regulations while achieving mission readiness and operational efficiency. Proficient in Microsoft Office Suite and adept at complex problem-solving, aiming to drive operational excellence in future endeavors.
Overview
17
17
years of professional experience
Work History
Sales Service Associate
United States Postal Service
Alvin
01.2020 - Current
- Managed customer service operations, ensuring exact handling of mail and adherence to postal regulations
- Provided secure mailing services and optimized resource allocation to enhance operational efficiency
- Handled customer inquiries, ensuring timely processing and delivery of services in a high-pressure environment
- Managed sensitive customer data, high-volume customer service operations, tracked shipments, and addressed complaints with professionalism, maintaining high customer satisfaction
- Managed customer interactions with efficiency and attention to detail, ensuring compliance with postal regulations
- Conducted financial transactions and audits, maintaining strict accuracy and security
- Assisted with administrative tasks, scheduling, and document management to optimize workflow
Owner/Lead Recruiter
RC Cleaning Service
Stafford
01.2020 - Current
- Owned and worked a cleaning service business, overseeing all aspects of operations and ensuring compliance with industry standards
- Conducted market research and developed growth strategies to drive business success
- Managed business operations, focusing on customer service, team management, and contract compliance
- Implemented organizational systems to track customer requirements, financial transactions, and employee performance, ensuring timely deliverables
- Coordinated team schedules, travel logistics, and expenses for client projects, maintaining close contact with clients to meet deadlines and expectations
- Led proactive sourcing efforts, leveraging social media, talent platforms, and industry networks to build a strong pipeline of qualified candidates
- Negotiated compensation packages, aligning with internal salary structures, market trends, and program affordability
- Led talent acquisition efforts, including screening, interviewing, and hiring personnel for mission-critical operations
- Successfully hired 10-20 candidates per month, consistently meeting staffing needs
- Utilized databases, online forums, and social media to attract suitable candidates
- Conducted interviews and assessed candidates' skills, knowledge, and experience to align with open positions
Help Desk/Customer Support Agent
Intuit Sykes
Stafford
01.2017 - 01.2020
- Provided technical support to customers, resolving complex issues while supporting ambitious standards of data security
- Applied problem-solving skills to deliver effective customer service and ensure client satisfaction
- Provided technical support, identifying and troubleshooting issues related to financial software applications
- Managed sensitive information and adhered to company compliance procedures, ensuring secure data handling
- Communicated effectively with customers and internal teams to resolve ticket issues and ensure timely product deliveries
- Manage servers and networks
- Ensure the performance, security, and reliability of the IT infrastructure
- Perform routine system backups and monitor system health
- Install and configure hardware and software
- Provide troubleshooting and helpdesk support for end-users
- Educate users on new technologies or best practices
Operations Manager
United States Navy
Various Locations
01.2008 - 01.2017
- Managed and supervised multiple programs including project schedules, cost, and requirements involving over 300 personnel, ensuring all activities aligned with contract and organizational objectives
- Coordinated and prepared logistics, travel, housing, and training, maintaining strict adherence to military and contractual guidelines for deployment to CONUS and OCONUS combat environments for over 300 personnel with no supervision
- Managed logistics and administrative operations, schedules ensuring compliance with military protocols and procedures
- Provided operational and administrative support, handling classified and sensitive information with discretion
- Oversaw training and compliance programs, ensuring team readiness and regulatory adherence
- Coordinated financial and operational logistics, optimizing workflow efficiency and cost management
- Led security clearance and force protection initiatives, processing and maintaining personnel access requirements
- Led and trained diverse teams, ensuring mission readiness and operational efficiency
- Provided mentorship and leadership development to enhance team performance and engagement
- Led performance reviews, recruitment efforts, day-to-day department requirements and problem-solving for team issues, ensuring smooth operations and high morale
- Drafted and submitted reports, interpreted operational needs statements, including compliance reviews and travel documentation, and utilized tools that supported military standards and federal acquisitions
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Remote10-2022
Master of Science, (M.S.) - Cybersecurity Operations
University of Maryland
RemoteSkills
- Security Clearance
- Reimbursement Processing
- Decision Making
- Written & Verbal Communication
- Admin Operations
- Problem Solving
- Travel & Itinerary Coordination
- Microsoft Office Suite
- Expense Reporting
- Software: Microsoft Office
- Software: SharePoint
- Software: Teams
- Software: PowerPoint
- Operating Systems: Mac
- Operating Systems: Microsoft Windows
- Security Clearance & Force Protection Procedures
- Expense Reporting & Financial Reconciliation
- Travel & Logistics Coordination
- Project & Program Management Tools
Awards
Navy and Marine Corps Commendation Medal
Clearance
Ability to Obtain Active Clearance
Accomplishments
- Naval Accommodation Medals
Timeline
Sales Service Associate
United States Postal Service
01.2020 - Current
Owner/Lead Recruiter
RC Cleaning Service
01.2020 - Current
Help Desk/Customer Support Agent
Intuit Sykes
01.2017 - 01.2020
Operations Manager
United States Navy
01.2008 - 01.2017
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Master of Science, (M.S.) - Cybersecurity Operations
University of Maryland
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