Shyrlene G Chiles
Schaumburg,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Prism Medical Products
2017.04 - 2020.03
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administrative Assistant
PARISI ASSOCIATES
2015.04 - 2017.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Medical Biller
BEHAVIORAL ASSOCIATES
2000.03 - 2016.03
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Responded to customer concerns and questions on daily basis.
Education
Associate of Applied Science - Medical Insurance Billing
DEVRY ONLINE
Hanover Park, IL05.2013
Skills
- Report Generation
- Paperwork Processing
- Data Collection
- Product Knowledge
- Complaint Resolution
- Data Entry
- Appointment Scheduling
- Computer Proficiency
- Problem Resolution
- Customer Relations
- Administrative Support
- Active Listening
Timeline
Customer Service Representative
Prism Medical Products
2017.04 - 2020.03
Administrative Assistant
PARISI ASSOCIATES
2015.04 - 2017.01
Medical Biller
BEHAVIORAL ASSOCIATES
2000.03 - 2016.03
Associate of Applied Science - Medical Insurance Billing
DEVRY ONLINE
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