Shyrone Ridley
Dundalk,MD
Summary
Customer Service Representative
Overview
2025
2025
years of professional experience
Work History
eBay Seller
SerendipityLaneBijoux
Dundalk, MD
06.2007 - Current
- Developed and marketed ecommerce retail storefront via eBay, specializing in airline and aviation collectibles and memorabilia; vintage and antique English fine bone china; antique handmade dolls made in Syria and India; women’s clothing and vintage costume jewelry, shoes and handbags; and household items
- This included developing marketing strategies and product research and development, pricing and inventory control
- Created informative listings and photograph items, research history of artifacts, and sourcing of inventory
- Prepare merchandise for shipment and expedite domestic and international shipping via USPS, FedEx and UPS
- Create invoices and receive payments via PayPal
- Communicate with customers regarding purchases via email
- Issue refunds for shipping overpayment
- Immediately resolve any customer service issues and follow-up with customers regarding their purchases
- Maintained 100% customer satisfaction rating and 2400+ positive feedback score
- Global sales exceeded $38,000 from 1000+ sales transactions until inventory totally sold out
- EBay Bronze PowerSeller status was achieved within the first four months of trading and maintained for three years
- Major Artifacts Donor: National Museum of Commercial Aviation in Atlanta.
Customer Service Agent
US Airways (now American Airlines)
DCA, FLL, PBI, BWI
06.1992 - 07.2007
- Provided quality passenger service to customers at the airline’s ticket counter, boarding gates and Special Service counter
- Duties included: issuing airline tickets and accountable service documents; airline ticket sales, ticket re-issues, refunds/credits; make airline reservations, seating assignments and issue boarding passes; re-route customers on alternate flights due to service disruptions caused by flight cancellations, delays or missed connections
- Perform customer check-in and baggage handling; assist special needs customers; aircraft boarding and deplaning, operation of jet bridges gate and flight closeouts
- Interface with flight crews, security officers, load control agents and station management
- Utilize customer relations program whenever necessary
- Comply with all Federal/Company/Airport regulations concerning security, safety, emergency procedures and dangerous goods
- Possess a demonstrated knowledge of schedules, tariffs, ticketing and SABRE reservations computer system and procedures.
Medical Receptionist - Orthopedics
Clinical Associates, PA
Towson, MD
04.2004 - 01.2005
- Responsible for establishing a positive, supportive and nurturing experience for patients, families, co-workers, practitioners and all other internal and external customers
- Appropriately answers and transfers calls using a multi-line telephone system, delivers messages to medical staff; and maintain telephone message logs
- Check-in patients verify and accurately record insurance, billing and demographic information
- Collect co-pays and other patient payments and complies with established cash handling procedures
- Schedule patient appointments and make confirmation calls
- Assure confidentiality of patient information and process requests for release of information from practitioners and others.
Reservation Sales Agent
Encore Marketing International Travel Center
Lanham, MD
- 09.1993
- Provide quality customer service for inbound telemarketing travel club, with a client base of 4+ million members
- Generate revenue and promote customer service through telephone sales, provide information regarding flights, fares, destinations, special offers and products and resolve customer problems and complaints
- Sold domestic and international airline tickets and made car rental reservations utilizing preferred vendors and other major carriers.
Travel Consultant
Encore Travel Center
Lanham, MD
05.1987 - 09.1991
- Sold international and domestic vacation packages through inbound reservations call center utilizing preferred vendors as developed by the marketing department
- Provide quality customer service to clients and vendors
- Assist management with complaint resolutions and liaise with clients and vendors
- Assist management with special projects and training modules
- Participate in in-house product development seminars and vendor training.
Education
Homeland Security -
University of Maryland University College UMUC
Adelphi, MDMicrosoft Office Suites -
New Horizons Computer Learning Center
Woodlawn, MDMarketing Management -
Community College of Baltimore County
Catonsville, MDFashion Merchandising -
Juliet Gibson Career College
Washington, DCDiploma - General Education
Catonsville High School
Catonsville06.1969
Skills
- Possess excellent communication, customer service, organizational and time management skills
- Ability to handle multiple tasks in a fast paced and stressful environment
- Ability to work independently and cooperatively in a team environment
- Ability to identify customer needs and provide prompt resolutions
- Personable and outgoing, comfortable communicating with people from diverse backgrounds, and with individuals at all levels in the organization
- Thrive on challenges and quickly adapt to new environments and added responsibilities
- Possess excellent work ethic and demonstrated ability to act with purpose and a sense of urgency
- Consistently received commendations from management and customers for providing excellent and caring customer service
- Proficient with Microsoft Windows 98, Windows 2000, Windows XP Operating Systems; Microsoft Office Suites: Word, Excel, Access, PowerPoint, Outlook, and the Internet
Timeline
eBay Seller
SerendipityLaneBijoux
06.2007 - Current
Medical Receptionist - Orthopedics
Clinical Associates, PA
04.2004 - 01.2005
Customer Service Agent
US Airways (now American Airlines)
06.1992 - 07.2007
Travel Consultant
Encore Travel Center
05.1987 - 09.1991
Homeland Security -
University of Maryland University College UMUC
Microsoft Office Suites -
New Horizons Computer Learning Center
Marketing Management -
Community College of Baltimore County
Fashion Merchandising -
Juliet Gibson Career College
Reservation Sales Agent
Encore Marketing International Travel Center
- 09.1993
Diploma - General Education
Catonsville High School