Summary
Overview
Work History
Education
Skills
Timeline
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Shyrone Ridley

Shyrone Ridley

Dundalk,MD

Summary

Customer Service Representative

Overview

2025
2025
years of professional experience

Work History

eBay Seller

SerendipityLaneBijoux
06.2007 - Current
  • Developed and marketed ecommerce retail storefront via eBay, specializing in airline and aviation collectibles and memorabilia; vintage and antique English fine bone china; antique handmade dolls made in Syria and India; women’s clothing and vintage costume jewelry, shoes and handbags; and household items
  • This included developing marketing strategies and product research and development, pricing and inventory control
  • Created informative listings and photograph items, research history of artifacts, and sourcing of inventory
  • Prepare merchandise for shipment and expedite domestic and international shipping via USPS, FedEx and UPS
  • Create invoices and receive payments via PayPal
  • Communicate with customers regarding purchases via email
  • Issue refunds for shipping overpayment
  • Immediately resolve any customer service issues and follow-up with customers regarding their purchases
  • Maintained 100% customer satisfaction rating and 2400+ positive feedback score
  • Global sales exceeded $38,000 from 1000+ sales transactions until inventory totally sold out
  • EBay Bronze PowerSeller status was achieved within the first four months of trading and maintained for three years
  • Major Artifacts Donor: National Museum of Commercial Aviation in Atlanta.

Customer Service Agent

US Airways (now American Airlines)
06.1992 - 07.2007
  • Provided quality passenger service to customers at the airline’s ticket counter, boarding gates and Special Service counter
  • Duties included: issuing airline tickets and accountable service documents; airline ticket sales, ticket re-issues, refunds/credits; make airline reservations, seating assignments and issue boarding passes; re-route customers on alternate flights due to service disruptions caused by flight cancellations, delays or missed connections
  • Perform customer check-in and baggage handling; assist special needs customers; aircraft boarding and deplaning, operation of jet bridges gate and flight closeouts
  • Interface with flight crews, security officers, load control agents and station management
  • Utilize customer relations program whenever necessary
  • Comply with all Federal/Company/Airport regulations concerning security, safety, emergency procedures and dangerous goods
  • Possess a demonstrated knowledge of schedules, tariffs, ticketing and SABRE reservations computer system and procedures.

Medical Receptionist - Orthopedics

Clinical Associates, PA
04.2004 - 01.2005
  • Responsible for establishing a positive, supportive and nurturing experience for patients, families, co-workers, practitioners and all other internal and external customers
  • Appropriately answers and transfers calls using a multi-line telephone system, delivers messages to medical staff; and maintain telephone message logs
  • Check-in patients verify and accurately record insurance, billing and demographic information
  • Collect co-pays and other patient payments and complies with established cash handling procedures
  • Schedule patient appointments and make confirmation calls
  • Assure confidentiality of patient information and process requests for release of information from practitioners and others.

Reservation Sales Agent

Encore Marketing International Travel Center
- 09.1993
  • Provide quality customer service for inbound telemarketing travel club, with a client base of 4+ million members
  • Generate revenue and promote customer service through telephone sales, provide information regarding flights, fares, destinations, special offers and products and resolve customer problems and complaints
  • Sold domestic and international airline tickets and made car rental reservations utilizing preferred vendors and other major carriers.

Travel Consultant

Encore Travel Center
05.1987 - 09.1991
  • Sold international and domestic vacation packages through inbound reservations call center utilizing preferred vendors as developed by the marketing department
  • Provide quality customer service to clients and vendors
  • Assist management with complaint resolutions and liaise with clients and vendors
  • Assist management with special projects and training modules
  • Participate in in-house product development seminars and vendor training.

Education

Homeland Security -

University of Maryland University College UMUC
Adelphi, MD

Microsoft Office Suites -

New Horizons Computer Learning Center
Woodlawn, MD

Marketing Management -

Community College of Baltimore County
Catonsville, MD

Fashion Merchandising -

Juliet Gibson Career College
Washington, DC

Diploma - General Education

Catonsville High School
Catonsville
06.1969

Skills

  • Possess excellent communication, customer service, organizational and time management skills
  • Ability to handle multiple tasks in a fast paced and stressful environment
  • Ability to work independently and cooperatively in a team environment
  • Ability to identify customer needs and provide prompt resolutions
  • Personable and outgoing, comfortable communicating with people from diverse backgrounds, and with individuals at all levels in the organization
  • Thrive on challenges and quickly adapt to new environments and added responsibilities
  • Possess excellent work ethic and demonstrated ability to act with purpose and a sense of urgency
  • Consistently received commendations from management and customers for providing excellent and caring customer service
  • Proficient with Microsoft Windows 98, Windows 2000, Windows XP Operating Systems; Microsoft Office Suites: Word, Excel, Access, PowerPoint, Outlook, and the Internet

Timeline

eBay Seller

SerendipityLaneBijoux
06.2007 - Current

Medical Receptionist - Orthopedics

Clinical Associates, PA
04.2004 - 01.2005

Customer Service Agent

US Airways (now American Airlines)
06.1992 - 07.2007

Travel Consultant

Encore Travel Center
05.1987 - 09.1991

Homeland Security -

University of Maryland University College UMUC

Microsoft Office Suites -

New Horizons Computer Learning Center

Marketing Management -

Community College of Baltimore County

Fashion Merchandising -

Juliet Gibson Career College

Reservation Sales Agent

Encore Marketing International Travel Center
- 09.1993

Diploma - General Education

Catonsville High School

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Shyrone Ridley