Shytequa Moss
Greenville,NC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Ground Ops Supervisor
Veho
01.2023 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Area Manager
QVC
02.2019 - 02.2022
- Developing and training teams of employees in meeting their functional departmental goals and objectives related to culture, costs, service cycle time, and quality
- Supervises day-to-day operations for assigned area, partnering as necessary with other departments
- Circulates around area, prioritizes, assigns and reviews work to maintain departmental efficiency and meet productivity, volume, and quality goals
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Automotive Technician
Walmart
07.2013 - 01.2022
- Trained new technician’s to maintenance customers cars such as changing oil, balancing and rotating tires, headlight restorations, fuel injections, and flat repairs
- Providing customer service to ensure that customers are satisfied and well taken care of
- Order-filler
- Picked and loaded products for shipping; Transported perishable goods from racks, shelves, and pallets
- Worked diligently to meet close deadlines and productivity
- Operated powered lift trucks with a 0% incident rate
Logistics Team Leader
Office Depot
06.2016 - 02.2017
- Supervised team members and helping with unloading trucks
- Scan daily outs and filled floor daily, daily field report, and assembled desks and chairs as needed
- Assisted customers with orders
Education
High School Diploma -
Southwest Edgecombe High School
Pinetops, NCNo Degree - Mechanical Engineering
Nash Community College
Rocky Mount, NC.05.2024
Skills
- Certificates
- Forklift License/Narrow Reach License
- CRC
- Skills
- Demonstrated Leadership/Supervisory, problem-solving, and decision-making skills
- Fostering a positive work environment and partnering with employees to promote positive
- Employee relations
- Directing Team Members
- Operational Efficiency and Safety
Timeline
Ground Ops Supervisor
Veho
01.2023 - Current
Area Manager
QVC
02.2019 - 02.2022
Logistics Team Leader
Office Depot
06.2016 - 02.2017
Automotive Technician
Walmart
07.2013 - 01.2022
High School Diploma -
Southwest Edgecombe High School
No Degree - Mechanical Engineering
Nash Community College
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