Shytice Horne
Summary
Dynamic professional with extensive experience at Kewaunee Scientific, excelling in project management and effective communication. Proven ability to enhance processes and resolve conflicts, ensuring seamless project execution. Adept at multitasking and fostering team collaboration, consistently delivering high-quality customer service and driving operational improvements.
Overview
10
10
years of professional experience
Work History
Dealer Support Coordinator
Kewaunee Scientific
11.2023 - Current
- Supports the Project Manager in gathering equipment, resources and information to implement upcoming projects
- Develop and maintain a good working relationship with all internal departments to ensure all mutual goals are met for Kewaunee and the customer
- Monitor the daily progress of projects
- Receive and research order issues to define and document issue origination and assign appropriate reason codes
- Assist the credit and finance department in all customer service aspects of the Bill and Hold and stored goods process, resolving any problems that would prohibit full collection of Kewaunee revenue due
- Process shipping requests, coordinate with the dealer, factories, and the distribution center to meet deliveries to the job site in accordance with the project schedule
- Communicate with the dealer, keeping them informed to any changes or developments, during the shipping phase of the project
Notary Signing Agent
Independant Contractor
12.2019 - Current
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Adhered to applicable state laws governing notaries public
- Delivered completed loan packages within specified deadlines set by employers or lenders.
- Provided explanations of legal documentation to clients prior to notarization.
- Contracted with various agencies to complete personal loan packages.
- Scanned and emailed documents promptly after completion of signings.
Shipping Coordinator
Mitchell Gold + Bob Williams
08.2022 - 08.2023
- Company Overview: (Company Closed)
- Assists in coordinating the shipment and receipt of all products, materials, and supplies
- Collaborates and communicates with logistics supervision, customer service representatives, service providers, and others involved in the shipment and receipt of products
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately
- Engages with coworkers, vendors and drivers with a positive attitude
- Provides additional backup support for shipping and receiving departments
- Creation of shipping documents such as BOL and custom paperwork
- (Company Closed)
Allocation Specialist
Mitchell Gold + Bob Williams
05.2022 - 08.2022
- Company Overview: (Company Closed)
- Communicate, validate, and maintain accurate projected ship dates to customer care via the weekly SSIP report
- Release shipping groups
- Schedules SSIP orders to fill demand
- Review sales order releases to verify that automated processes are working properly, and manually release when required
- Manual reservations
- Identifying how to prioritize allocation of goods when supply is short
- Monitor and address inventory issues with the warehouse team
- Work and collaborate with various internal departments
- (Company Closed)
Income Maintenance Caseworker II
Iredell Count Department of Social Service
Statesville
05.2019 - 05.2021
- Company Overview: Statesville, NC
- Responds to identified changes in client cases
- Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems
- Approves and reconciles vendor invoices for payments
- Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants
- Makes referrals to other community services or agency services
- Monitors programs and notifies supervisor of any issues
- Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility
- Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures
- Statesville, NC
Patient Coordinator
Rotech Healthcare, Inc
Conover
03.2016 - 05.2019
- Company Overview: Conover, NC
- Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork
- Interview clients to gather information to determining eligibility for DME products
- Verify Medicare, Medicaid, and private insurance coverage as well as review policies to answer questions
- Enter and retrieve client personal information and generate reports
- Manage diverse client caseloads from start to finish
- Produced monthly reports using advanced Excel spreadsheet functions
- Retrieve and present required information in various formats
- Complete all assigned data entry request and task within required timeframe while maintaining a high-level of quality
- Conover, NC
Verification Specialist / Administrative Assistant
Lake Norman Regional Medical Center
Mooresville
11.2014 - 03.2016
- Company Overview: Mooresville, NC
- Directs calls to proper extension based on evaluation of customer’s needs, concerns, or inquiries
- Carries out proper paging procedures to call codes and disasters
- Performs various clerical duties
- Post daily payments at the end of each day
- Greets and registers patients in an accurate, courteous, and timely manner
- Obtains correct and complete information from patient/guarantor regarding both demographic and insurance information
- Collects deductibles, deposits, payments and co-payments from each patient and promptly creates receipts
- Screens patients folders for accuracy and makes any needed corrections before filing the record
- Mooresville, NC
Education
Bachelor of Science - Business Administration
University of Phoenix
04.2025
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Tampa, FL07.2017
Project Management Certificate - Undergraduate
University of Phoenix
Skills
- Project management
- Adaptability and flexibility
- Conflict resolution
- Effective communication
- Team collaboration
- Process improvement
- Professionalism
- Multitasking capacity
- Self motivation
- Interpersonal skills
- Time management
- Excellent customer service
Timeline
Dealer Support Coordinator
Kewaunee Scientific
11.2023 - Current
Shipping Coordinator
Mitchell Gold + Bob Williams
08.2022 - 08.2023
Allocation Specialist
Mitchell Gold + Bob Williams
05.2022 - 08.2022
Notary Signing Agent
Independant Contractor
12.2019 - Current
Income Maintenance Caseworker II
Iredell Count Department of Social Service
05.2019 - 05.2021
Patient Coordinator
Rotech Healthcare, Inc
03.2016 - 05.2019
Verification Specialist / Administrative Assistant
Lake Norman Regional Medical Center
11.2014 - 03.2016
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Project Management Certificate - Undergraduate
University of Phoenix
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