Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Languages
Timeline
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Si-Eun Park

Suwanee,USA

Summary

Dynamic professional with a strong background in customer service excellence at Capt Loui. Proficient in Onshape and AutoCAD, I excel in 3D modeling and printing while demonstrating exceptional organizational skills. Recognized for training new employees and enhancing team performance, I am committed to delivering outstanding results in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Capt Loui
Duluth, Georgia
03.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Head Volunteer

One Ministry
Suwanee, USA
06.2021 - 06.2024
  • Volunteered at a church for disabled, was in charge of planning various activities/study for disabled, including training and managing new volunteers, organized & structured other volunteers to be in shape; set up the activities 100+ volunteer hours certificate
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Organized and delegated tasks to volunteers to ensure efficient workflow.
  • Provided feedback and guidance for volunteers' performance reviews.
  • Managed daily operations of volunteer staff.
  • Coordinated recruitment activities at local events.
  • Created, implemented, and monitored policies and procedures for volunteer management.
  • Developed training programs for new volunteers.
  • Assisted in planning special events requiring volunteer support.
  • Offered support and assistance to community members.
  • Followed directions from supervisors and completed tasks within the appropriate timeframe.

Golf Coach

River Club Golf Camp
Suwanee, USA
06.2020 - 06.2024
  • Serve as a coach for youth aged 9-13; coordinate team practices/lesson plans; hold individual meetings with the parents; guide individual skill practice; set up the practice environment; shuttled, mentored, and cared campers; guided in-camp competitions/tournaments
  • Maintained records of scores and handicaps for each student golfer.
  • Assisted in the development of a comprehensive golf program for all levels of players.
  • Conducted practice sessions with players to refine their skills and techniques.
  • Instructed students on proper etiquette on the course including safety rules and regulations.

Dental Lab Technician

Georgia High Tech Dental Lab
Lawrenceville, USA
06.2023 - 05.2024
  • Cleaned and calibrated laboratory equipment.
  • Assisted the dentist with fitting dentures and bridges for patients.
  • Melted metals, mixed plasters, acrylic, and porcelain are poured into molds, creating dental apparatuses and prosthetics.
  • Molded wax over denture set-ups to form full contours of artificial gums.
  • Maintained records of materials used for each case.
  • Utilized digital scanning technology to create 3D images of the patient's teeth.
  • Inspected castings for accuracy against the original model before the finishing process was started.
  • Provided customer service support over the phone or via email when needed.
  • Ordered replacement parts for machines when necessary.

Barista

Starbucks
Suwanee, USA
07.2021 - 01.2022
  • Memorized over 100 menus, accurately managed cash flow operations, assisted in training new hires on menu items, defused volatile customer interactions calmly while upholding company policy, acquired social-life manners from work experiences, sanitized the work environment, and was in charge of preparing the ingredients for menus.
  • Prepared and served hot or cold beverages.
  • Input orders into the point of sale system and handle customer payments..
  • Utilized a coffee maker, espresso machine, and French press to prepare coffee.
  • Checked brewing equipment for proper functionality.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Utilized POS system to receive and process customer payments.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.

Merchandise Associate

TJ Maxx
Cumming, USA
03.2021 - 08.2021
  • Manage customer interaction with skillful customer service skills along with being responsible for delivering high satisfied customer experience; supported business needs; strong organizational skills with attention in various departments within the store; have built strong communication skills from handling unexpected situations; balanced multiple tasks at one time.

Education

Bachelor of Science -

University of Georgia
true
05.2028

High School Diploma -

North Gwinnett High School
Suwanee, GA
05.2024

Charge North -

North Gwinnett High School
Suwanee, GA
05.2024

Some College (No Degree) -

Georgetown University
Washington, DC

Skills

  • Onshape and AutoCAD
  • 3D modeling and printing
  • Laser cutting techniques
  • Customer service excellence
  • Laboratory safety protocols
  • Organizational skills

Certification

American Heart Association, CPR and AED

Leadership Experience

  • Varsity Girls Golf, 08/01/20, Present, Placed 4th in a 2023 state championship; compete in matches/tournaments; participate practice session/trainings; mentor freshmen players; average of 3-4 hours of weekly practice; balanced sports commitment and education with proficient time management skills; build sense of sportsmanship & leadership
  • Korean American Student Association (KASA) - Korean Teacher, 08/01/21, Present, Teach history of Korean culture; spread & promote Korean spirit; serve as a head korean teacher; manage the class; coordinate lesson plan; research history/origin of Korean for class
  • Science Fair, 08/01/22, 12/01/22, Participated in Gwinnett Regional Science Fair; studied association in color theory to find correlation between emotions/music and color; conduct quantitative research method; gathered 100+ responses; analyze the data & result with the graph
  • Student Council - Freshman Mentor, 08/01/22, Present, Advise freshmen with educational ethics, school spirits; advocate freshmen’ field of interest; lead mentoring sessions; coach mentees for their future schedule, interviews & meetings; share knowledge regarding general school information/personal advice
  • Teens in Health Neuroscience X AI - Student Researcher, 06/01/23, 08/01/23, Published research article at Teens in health, a youth-led organization, the effectiveness of Computer-Brain Interfaces along future implications; conduct hypothetical experiments; collect data from various published dataset & software; analyze given data as a result for hypothetical experiments
  • American Institute of Architecture Students (AIAS) - Digital Director, 08/01/23, Present, Responsible in digital contents of AIAS; plan meetings/activities; lead the general meetings; manage social media & website; analyze data regards club; in charge of communications with National AIAS; update AIAS related events/new digitally

Languages

Korean
Native/ Bilingual

Timeline

Server

Capt Loui
03.2024 - Current

Dental Lab Technician

Georgia High Tech Dental Lab
06.2023 - 05.2024

Barista

Starbucks
07.2021 - 01.2022

Head Volunteer

One Ministry
06.2021 - 06.2024

Merchandise Associate

TJ Maxx
03.2021 - 08.2021

Golf Coach

River Club Golf Camp
06.2020 - 06.2024

Bachelor of Science -

University of Georgia

High School Diploma -

North Gwinnett High School

Charge North -

North Gwinnett High School

Some College (No Degree) -

Georgetown University

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Si-Eun Park