Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Si Yang

Irvine,CA

Summary

Enrolled Agent (EA) and Fundamental Payroll Certified (FPC) professional with strong tax and payroll expertise. Bilingual in Mandarin and English, skilled in Microsoft Office and quick to master new software. Known for delivering exceptional, solution-focused customer service in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Realtor Assistant

Gold Orange Realty
Irvine, CA
02.2024 - Current
  • Handles admin work: scheduling and managing phone calls, emails, MLS updates, paperwork
  • Supports marketing: flyers, listings, social media, open house prep
  • Manages client communication: follow-ups, reminders, updates
  • Coordinates transactions: contracts, deadlines, inspections
  • Works with software/tools: Microsoft Office, MLS, DocuSign, CRM systems

Restaurant Manager / Customer Service & Operations

Pang Family BBQ Inn Changsha Branch
01.2019 - 08.2021
  • Delivered excellent customer service: greeted more than 500 guests per day, handled reservations, resolved complaints, and ensured a positive dining experience.
  • Led marketing efforts: created promotions, managed advertising, and supported brand visibility to attract customers.
  • Oversaw purchasing and inventory: sourced supplies, negotiated with vendors, and controlled costs.
  • Managed compliance with government agencies: coordinated restaurant tax filings, health department food safety inspections, and fire department employee training requirements.

Education

Some College (No Degree) -

Irvine Valley College
Irvine, CA

Master of Management - Management Science and Engineering

South China University of Technology
Guangzhou, China
07.2019

Bachelor of Engineering - Mechanical Engineering

Wuhan University of Technology
Wuhan, China
07.2016

Skills

  • Customer service
  • Fast learner
  • Time management
  • Microsoft Office Word/Excel/PowerPoint

Certification

  • Enrolled Agent, 03/01/25, Present
  • Fundamental Payroll Certification, 09/01/24, Present

Timeline

Realtor Assistant

Gold Orange Realty
02.2024 - Current

Restaurant Manager / Customer Service & Operations

Pang Family BBQ Inn Changsha Branch
01.2019 - 08.2021

Some College (No Degree) -

Irvine Valley College

Master of Management - Management Science and Engineering

South China University of Technology

Bachelor of Engineering - Mechanical Engineering

Wuhan University of Technology

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