Sia Gbonia

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
• Maintained clean and safe environment to promote patient safety and comfort.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Followed directions of licensed nurses to administer medications and treatments.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Transported patients between rooms and appointments or testing locations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

Delivered effective medical assistance to both disabled and non-disabled individuals.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Identified and resolved discrepancies and errors in customer accounts.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Created and maintained detailed database to develop promotional sales.