Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sia Perez

Philadelphia,PA

Summary

Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Food Truck Operator

Tropical Smoothies and Frappes
Philadelphia, Pennsylvania
09.2021 - 07.2025
  • Operated food truck, ensuring efficient service during busy hours.
  • Handled cash transactions, providing accurate change and receipts to customers.
  • Maintained cleanliness of food truck, adhering to health and safety regulations.
  • Trained new staff on food preparation and customer service protocols.
  • Organized and maintained food truck inventory.
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
  • Assisted in loading and unloading equipment into the food truck when necessary.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.

Office Manager/Billing Specialist

New Journey's In Recovery
Philadelphia, PA
10.2019 - 08.2021
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Provided support to other departments within the organization as needed.
  • Assisted with year-end closing tasks including preparing journal entries.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.

Patient Billing Specialist

American Management Group LLC
Fort Washington, PA
03.2011 - 10.2019
  • Investigated customer accounts and resolved discrepancies in billing information.
  • Generated invoices, credit memos, and other documents required for patient billing.
  • Maintained accurate records of all financial transactions related to patient billing.
  • Assisted patients with payment plans or other payment arrangements as needed.
  • Provided excellent customer service to ensure satisfaction with billing process.
  • Responded to inquiries from patients regarding their bills and payments promptly.
  • Followed up on past due balances via phone calls and and or letters to customers.
  • Researched, analyzed, and corrected errors in patient accounts as necessary.
  • Reviewed insurance claim forms for accuracy prior to submission for payment.
  • Processed payments received from patients according to established procedures.
  • Adhered to HIPAA standards when handling confidential medical information.
  • Performed monthly audits of patient accounts for accuracy in record keeping.
  • Prepared reports detailing accounts receivable activities such as collections.
  • Reviewed claims for coding accuracy.

Education

Real Estate - Real Estate

Philadelphia Real Estate Classes
Philadelphia, PA
03-2022

High School Diploma -

Olney High School
Philadelphia, PA
2006

Associate of Arts - Business Administration And Management

Eastern University
Philadelphia, PA

Skills

  • Billing
  • Bookkeeping
  • Administrative Support
  • Staff Management
  • Data Entry
  • Employee Supervision
  • Customer Service
  • Office Management
  • Team Supervision
  • Inventory Control
  • Compliance Monitoring
  • Financial Tracking
  • Training and Development
  • Invoicing and Billing
  • Sorting and Labeling

Certification

  • Confidentility
  • Understanding depression and Triggering Substance Abuse
  • Basic HIV
  • TB/STD/Hepatitis
  • Screening and Assessment
  • Addiction 101
  • Signs of a relapse
  • Preventing Slips and Relapses
  • Substance Abuse Pt 1 and PT 2
  • Transference and Complications Arising in Counseling

Timeline

Food Truck Operator

Tropical Smoothies and Frappes
09.2021 - 07.2025

Office Manager/Billing Specialist

New Journey's In Recovery
10.2019 - 08.2021

Patient Billing Specialist

American Management Group LLC
03.2011 - 10.2019

High School Diploma -

Olney High School

Associate of Arts - Business Administration And Management

Eastern University

Real Estate - Real Estate

Philadelphia Real Estate Classes

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