SIABHAN BROWN
Dallas
Summary
Dedicated professional eager to leverage skills and knowledge to contribute effectively to the work environment. Committed to delivering high-quality work while embracing opportunities for continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
04.2023 - 12.2024
- Performed administrative support functions such as filing, fielding incoming calls, scheduling appointments and processing transactions.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Worked in conjunction with clinic staff to achieve monthly sales goals through upselling services to clients and building relationships with them to ensure their ongoing business and satisfaction.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
Instructor & Front Desk Receptionist "Barretender"
Pure Barre
10.2021 - 01.2023
- Instructor Responsibilities: Taught a high-energy, fast-paced, full-body fitness workout to classes of up to 21 clients of all fitness levels for a 50-minute time period.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Barretender Responsibilities: Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
HomeGoods
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Promoted credit and loyalty programs by explaining perks, rewards, savings, and discounts upon credit approval during customer interactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Work-Study
Ailey Arts in Education
09.2019 - 03.2020
- Assisted events, made copies, filed paperwork, and input student attendance numbers into excel, verified data was up-to-date to ensure instructors would receive proper pay
- Implemented creative problem-solving strategies to address challenges faced during daily operations within the work-study position.
- Gained practical experience relevant to specific career goals through internships or work-study programs.
Front Desk Receptionist
Fluid Fitness
08.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and collected fees, and payments.
Education
Certificate - Scholarship Program
Ailey School
05-2021
Associates of Liberal Arts - Humanities
Westchester Community College
05.2015
Skills
- A Customer Service
- Detail Oriented
- Problem Solver
- Team Player
- Reliable
- Exceptional Verbal & Written Communication
- Quick Learner
- Networking/ Cultivating Relationships
- Time Management
- Microsoft Office Suite
- Multitasking
- Performing arts
Timeline
Client Specialist
Milan Laser Hair Removal
04.2023 - 12.2024
Instructor & Front Desk Receptionist "Barretender"
Pure Barre
10.2021 - 01.2023
Sales Associate
HomeGoods
09.2021 - 06.2022
Work-Study
Ailey Arts in Education
09.2019 - 03.2020
Front Desk Receptionist
Fluid Fitness
08.2018 - 03.2020
Associates of Liberal Arts - Humanities
Westchester Community College
Certificate - Scholarship Program
Ailey School
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