Siale Iavai
Honolulu,Hi
Summary
- Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
- Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.
Overview
10
10
years of professional experience
Work History
Scout
Hawaii Army National Guard
05.2024 - Current
- Managed sensitive information, ensuring proper handling and dissemination of classified materials.
- Served as subject matter expert in mounted and dismounted reconnaissance operations for platoon leadership development.
- Trained junior soldiers in combat tactics, weapons systems, and survival techniques, fostering a cohesive team environment.
- Conducted thorough after-action reviews to identify areas for improvement in future missions.
Marketing and Sales
Pacific Island Energy
08.2020 - 04.2023
- Supported consistent revenue growth by collaborating with marketing and sales teams to promote pasta products effectively.
- Participated in cross-functional projects with marketing and sales departments to optimize product offerings and customer satisfaction levels.
- Facilitated interdepartmental collaboration between marketing and sales teams for more cohesive campaign executions and messaging alignment.
- Streamlined internal communication channels between the marketing and sales teams, enabling seamless execution of campaigns that maximized ROI on marketing spend.
Call Center Operator
ASTCA
08.2018 - 05.2020
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
Manager
Le Fofo Spa
07.2015 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
High School Diploma -
Waianae High School
01.2009
Skills
- Team leadership
- Verbal and written communication
- Marketing and sales strategies
- Customer service
- Goal oriented
- Problem-solving skills
- Staff training and development
- Microsoft/Excel Advance
Timeline
Scout
Hawaii Army National Guard
05.2024 - Current
Marketing and Sales
Pacific Island Energy
08.2020 - 04.2023
Call Center Operator
ASTCA
08.2018 - 05.2020
Manager
Le Fofo Spa
07.2015 - 01.2018
High School Diploma -
Waianae High School
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