Siama Abdela
Indianapolis,IN
Summary
Dynamic and detail-oriented professional with a proven track record at IU Health Methodist Hospital, excelling in patient care and customer service. Skilled in problem-solving and time management, I effectively optimized workflows and enhanced patient satisfaction through proactive communication and collaboration. Committed to continuous improvement and delivering exceptional support in fast-paced environments.
Experienced with patient care and administrative support in healthcare settings. Utilizes organizational skills to manage patient records and coordinate unit tasks. Track record of effective communication and collaboration with medical staff to ensure smooth operations and optimal patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Support Associate
IU Health Methodist Hospital
12.2024 - Current
- Provided exceptional customer service to internal and external customers.
- Analyzed customer feedback to identify areas for improvement.
- Optimized workflow within the unit by proactively identifying areas for improvement in processes or systems.
- Participated in ongoing training opportunities to stay current on best practices related to patient care support.
Airport Escort
Protecting Plus
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Gxo Logistic
Warehouse Coordinator
03.2024 - 07.2024
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Dispatcher
Yo Transport
07.2022 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Analyzed customer feedback and provided solutions to improve customer service.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Enhanced team morale by fostering supportive and collaborative work environment.
Help Desk Technician
OPTOFIEDITY
08.2022 - 12.2022
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Supported end-users in various applications to optimize their productivity and performance.
Customer Service Representative
New York Fashions
05.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
CNA
Baptist Medical Center
09.2018 - 09.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
No Degree -
Holmes Community College
Goodman, MS08-2019
CALLAWAY
Jackson, MS05-2019
Skills
- File organization
- Data entry proficiency
- Proofreading accuracy
- Scheduling coordination
- Document management
- Meeting planning
- Microsoft office expertise
- Patient confidentiality
- Patient scheduling
- Medical transcription
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient care
- Reliability
- Excellent communication
- Direct patient care
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified [CPR], [AMERICAN ASSOCIATE ] - [2023]
- [AED], [AMERICAN ASSOCIATE ] - [2023]
Languages
English
Timeline
Unit Support Associate
IU Health Methodist Hospital
12.2024 - Current
Gxo Logistic
Warehouse Coordinator
03.2024 - 07.2024
Airport Escort
Protecting Plus
08.2023 - Current
Help Desk Technician
OPTOFIEDITY
08.2022 - 12.2022
Dispatcher
Yo Transport
07.2022 - 12.2023
Customer Service Representative
New York Fashions
05.2019 - 03.2022
CNA
Baptist Medical Center
09.2018 - 09.2019
No Degree -
Holmes Community College
CALLAWAY
Similar Profiles
Madison CarverMadison Carver
Cardiac Rehabilitation Intern at IU Health Methodist HospitalCardiac Rehabilitation Intern at IU Health Methodist Hospital
April PhoenixApril Phoenix
Patient Care Technician at IU Health Methodist HospitalPatient Care Technician at IU Health Methodist Hospital
Dianna MeyerDianna Meyer
Senior Consultant at IU Health Methodist HospitalSenior Consultant at IU Health Methodist Hospital
Caroline MeagerCaroline Meager
1st/2nd Grade Elementary Teacher at Indianapolis Public Schools1st/2nd Grade Elementary Teacher at Indianapolis Public Schools
Zoe CurryZoe Curry
RELATIONSHIP BANKER at OLD NATIONAL BANKRELATIONSHIP BANKER at OLD NATIONAL BANK