Sian Greenwood
Preston,MD
Summary
Proven track record of enhancing customer satisfaction and team performance at BOE Marine, leveraging strong verbal communication and inventory management skills. Expert in maintaining high service standards, resolving issues efficiently, and driving continuous improvement. Demonstrates exceptional multitasking abilities and a commitment to excellence in fast-paced environments.
The reason I haven't worked in a couple years is due to watching my grandson so my daughter could work. Now its my time to get back out there.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Chipotle
12.2018 - 08.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Shipping Office Manager
BOE Marine
01.2018 - 06.2019
- Improved customer satisfaction by addressing inquiries and resolving issues promptly, maintaining a professional and courteous demeanor at all times.
- Conducted performance evaluations for staff members, providing constructive feedback aimed at individual growth and overall team improvement.
- Maintained detailed records of all shipping transactions, ensuring accuracy and compliance with company policies and regulations.
Administrative Assistant
Abell Marine
01.2017 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Easton High School
Easton, MD06.1993
Skills
Customer Service
Cleaning and sanitizing
Verbal and written communication
Strong Work Ethic
Efficient task completion
Cleanliness and hygiene
Scheduling
Performance Improvement
Cash Handling
Stress Tolerance
Safe handling standards
Menu Memorization
Hospitality service expertise
Cash handling proficiency
Order delivery practices
Training and coaching
Reliability and punctuality
Relationship Building
Order Accuracy
Payment Processing
Upselling abilities
Tool repairs
Inventory Management
Ordering Procedures
Sales expertise
Point of sale operation
Teamwork and Collaboration
Integrity and Honesty
Clear Communication
Customer Engagement
Time Management
Inventory Restocking
Flexible Schedule
Taking Orders
Safety
Initiative and Self-Motivation
Safety awareness
Food Preparation
Salesmanship
Health Code Compliance
Inventory Counts
Interactive communication skills
Telephone Etiquette
Supplies Monitoring and Restocking
Valid Driver's License
Order Management
Point-of-sale transactions
Store Opening and Closing
Positive Company Representation
Team Player
Handling Complaints
Basic Math
Customer Relations
Decision-Making
Payment Transactions
Guest service
Customer Needs Assessment
Dependable and Cooperative
Timeline
Service Crew Member
Chipotle
12.2018 - 08.2019
Shipping Office Manager
BOE Marine
01.2018 - 06.2019
Administrative Assistant
Abell Marine
01.2017 - 01.2019
High School Diploma -
Easton High School
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