SIAN ROBERTSON
HACKENSACK,NJ
Summary
Dedicated healthcare professional with expertise in case management, counseling, and program supervision, seeking to contribute teamwork, research, analytical, and project skills, along with a solid educational background in management, to a dynamic organization committed to excellence.
Overview
26
26
years of professional experience
Work History
Patient Safety Attendant
Hackensack Meridian Health Palisades Medical Center
05.2024 - Current
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Monitored patient progress and reported changes to healthcare professionals.
Sr. Case Manager
St. Mary's General Hospital
11.2022 - Current
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
- Coordinated multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Demonstrates expertise in EPIC and assist with Medicaid and State and Federal audits.
Counselor Intern/ Intake Coordinator
Paterson Counseling Center
08.2016 - 11.2022
- Enhanced client outcomes by implementing evidence-based counseling techniques and interventions.
- Assisted in the development of treatment plans for clients, resulting in improved mental health and wellbeing.
- Maintained confidentiality while effectively communicating client progress to supervisors and other team members involved in their care.
- Provided guidance on coping strategies, helping clients build resilience and overcome challenges.
- Attended ongoing training seminars relevant to the field of counseling, staying up-to-date on current best practices.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients with various mental health needs.
- Adherence to admission policies, CARF standards, and State/Federal regulations.
- Participates in case conferences, demonstrating expertise in Core Functions of Counselors, Methasoft, NJSAMS, and ASAM programs.
Unit Supervisor
Community Education Centers Inc.
02.2014 - 08.2016
- Improved unit efficiency by streamlining processes and implementing new management strategies.
- Aided in successful inmate reentry into society through the development of comprehensive discharge plans that included housing, employment, and community support resources.
- Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
- Reduced recidivism rates by providing effective career and educational guidance to inmates preparing for release.
- Developed strong working relationships with probation officers, parole boards, and other agencies to ensure seamless communication regarding inmate progress and post-release plans.
- Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
- Assist with audits of Community Corrections program, to identify deficiencies prior to recertification from ACA-American Corrections Association.
Program Counselor
Community Education Centers Inc.
11.2013 - 02.2014
- Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
- Provided crisis intervention services as needed, effectively de-escalating tense situations and ensuring the well-being of all involved parties.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
Supervisor for Men and Women Treatment Program
Kintock Group Inc
07.2011 - 01.2013
- Enhanced inmate safety by implementing effective security procedures and monitoring daily activities.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Maintained order within the institution by enforcing rules, regulations, and disciplinary measures consistently and fairly.
- Contributed to a safer environment for both inmates and staff by providing ongoing training in conflict resolution and crisis management techniques.
- Promoted rehabilitation efforts with educational programs, vocational training, and counseling services for inmates.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
- Demonstrated commitment to ethical conduct by modeling integrity in decision-making processes throughout daily operations.
- Supervised personnel in carrying out duties to care for and maintain order in inmate population of 120 inmates.
- Assist with audits of Community Corrections program, to identify deficiencies prior to recertification from ACA-American Corrections Association
Case Manager /Residential Treatment Counselor
The Kintock Group Inc
09.2006 - 07.2011
- Increased inmate rehabilitation success by implementing customized counseling and treatment plans.
- Reduced recidivism rates through developing tailored reentry programs for individual inmates.
- Improved facility safety by conducting thorough security assessments and recommending policy changes.
- Collaborated with multidisciplinary teams to create holistic treatment plans for inmates with mental health concerns.
- Conducted risk assessments to determine appropriate levels of supervision and support during offender reintegration into the community.
- Partnered with community organizations to secure housing, employment, and support services for inmates upon release.
Substitute Teacher, K-12
Irvington Department Of Education
09.2004 - 09.2006
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Senior Collector
Concentra Medical Centers
06.1998 - 07.2002
- Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
- Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
- Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
- Streamlined collection processes, resulting in increased efficiency and reduced operational costs.
- Assisted in meeting daily and monthly goals of over 1.2 millions or more toward reducing ATB-Age Trail Balance report.
Education
Master of Arts - Human Resources Development
Seton Hall University
South Orange, NJ05.2014
Bachelor of Arts - Sociology And Anthropology
New Jersey City University
Jersey City, NJ05.2006
Skills
- Utilization review
- Individual Development Plans
- Outreach Programs
- Client Advocacy
- Records Management
- Case Management
- Individualized counseling
- Case Needs Assessment
- Decision-Making
- Treatment Planning
Timeline
Patient Safety Attendant
Hackensack Meridian Health Palisades Medical Center
05.2024 - Current
Sr. Case Manager
St. Mary's General Hospital
11.2022 - Current
Counselor Intern/ Intake Coordinator
Paterson Counseling Center
08.2016 - 11.2022
Unit Supervisor
Community Education Centers Inc.
02.2014 - 08.2016
Program Counselor
Community Education Centers Inc.
11.2013 - 02.2014
Supervisor for Men and Women Treatment Program
Kintock Group Inc
07.2011 - 01.2013
Case Manager /Residential Treatment Counselor
The Kintock Group Inc
09.2006 - 07.2011
Substitute Teacher, K-12
Irvington Department Of Education
09.2004 - 09.2006
Senior Collector
Concentra Medical Centers
06.1998 - 07.2002
Master of Arts - Human Resources Development
Seton Hall University
Bachelor of Arts - Sociology And Anthropology
New Jersey City University
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