Epic
Sianastasia Malave
Pinehurst
Summary
Dynamic Epic Credential Trainer with a proven track record at First Health Moore Regional Hospital, specializing in EPIC Reporting and fostering user experience enhancements. Experienced with curriculum development and delivering Epic systems training. Utilizes tailored training programs to enhance user proficiency and streamline healthcare workflows. Track record of effective communication and collaboration within multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
Epic Credential Trainer
First Health Moore Regional Hospital
12.2022 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials and written practice tests for and training courses.
- Used Epic to design training for firsthealth employees.
- Identified opportunities for process improvements based on user feedback and performance metrics, leading to increased efficiency within the organization.
- Collaborated effectively with cross-functional teams to create seamless integration strategies between existing systems and newly implemented Epic modules.
Front Desk Admission Assistant
Sandhills Community College
01.2018 - 01.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used internal software to process admissions.
Education
Associate of Arts -
Sandhills Community College
Pinehurst, NC01.2024
Skills
- Mac Systems
- Supporting Physicians
- EPIC Reporting
- Web Applications
- Security Measures
- Data Logging
- Clinical Documentation Management
- User Experience
- Hardware and Software Optimization
- Online Training
- Epic Software
- Reviewing Curriculum
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Trainers and Analysts in the development of Go-Lives for the healthcare workflow in Epic.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsPaid time offPersonal development programsQuote
There is no shame in not knowing; the shame lies in not finding out
[Russian Proverb]
Software
Microsoft
Excel
Powerpoint
Languages
English
Native or Bilingual
Spanish
Elementary
German
Elementary
Interests
Scrapbooking
Art
Programming
Planning
Timeline
Epic Credential Trainer
First Health Moore Regional Hospital
12.2022 - Current
Front Desk Admission Assistant
Sandhills Community College
01.2018 - 01.2022
Associate of Arts -
Sandhills Community College
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