Siang Tial
Iowa City,IA
Summary
Proven track record in customer service and classroom support, notably at Panda Express, where I excelled in customer complaint resolution and cash management. Skilled in fostering customer loyalty and enhancing team collaboration through active listening and a cooperative attitude, achieving significant improvements in customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Panda Express
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Teacher's Assistant
Findley Elementary School
09.2022 - 08.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Customer Service Representative
Marshalltown YMCA-YWCA
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Speech And Hearing Science
University of Iowa
Iowa City, IA05.2026
Skills
- Patience and composure
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Customer Focus
- Problem-Solving
- Honest and Dependable
- Team Collaboration
- Active Listening
- Cooperative Attitude
Timeline
Customer Service Cashier
Panda Express
10.2023 - Current
Teacher's Assistant
Findley Elementary School
09.2022 - 08.2023
Customer Service Representative
Marshalltown YMCA-YWCA
01.2022 - 08.2022
Bachelor of Science - Speech And Hearing Science
University of Iowa
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