Siani Jones
Missouri City,Texas
Summary
Dynamic retail and sales professional with a strong background in front office operations, seeking to leverage expertise in customer service and sales strategies within a respected organization. Proven ability to drive revenue growth and enhance customer satisfaction through effective communication and problem-solving skills. Committed to achieving business objectives while fostering an engaging customer experience.
Overview
5
5
years of professional experience
Work History
Receptionist
CHELSEA GARDENS
Missouri City, TX
04.2021 - 01.2025
- Take phone messages for guest and nursing staff
- Basic file maintenance
- Warmly welcomed 15-25 guests per shift, coordinated check in and directed staff to their proper destination
- Managed multiple phone lines and facilitated 10+ calls/day with staff, family members, and insurance
- Provided excellent service with a helpful and friendly attitude
- Provided clerical support Via Microsoft Excel and PointClickCare
Sales Associate
RUE21
Pearland, TX
03.2020 - 10.2020
- Greet and assist customers
- Up-sell promotional products
- Cash register operation, drawer count-down
- Maintain floor appearance (recovery)
- Process new merchandise for sales floor
Resident Hall Monitor
Southern University
Baton Rouge, LA
09.2019 - 12.2019
- Enforce resident hall polices
- Determine need for maintenance, repairs, and furnishings
- Maintain household records
- Assist with room checks in accordance with resident hall policies
Education
HIGH SCHOOL DIPLOMA -
LV HIGHTOWER HIGH SCHOOL
missouri city, tx05.2019
Some College (No Degree) -
Praire View A&M University
Prairie View, TexasSkills
- Basic Computing Proficiency
- Proficient in MS Word
- Customer service
- Customer Engagement Strategies
- PointClickCare
- File maintenance
- Phone communication
- Clerical support
- Conflict resolution
- Sales techniques
- Team collaboration
Timeline
Receptionist
CHELSEA GARDENS
04.2021 - 01.2025
Sales Associate
RUE21
03.2020 - 10.2020
Resident Hall Monitor
Southern University
09.2019 - 12.2019
HIGH SCHOOL DIPLOMA -
LV HIGHTOWER HIGH SCHOOL
Some College (No Degree) -
Praire View A&M University
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