Siani Nelson
Philadelphia,PA
Summary
Dedicated healthcare customer service professional with extensive experience in patient support, benefits coordination, and high-volume call handling. Adept at patient placement coordination, insurance verification, and HIPAA compliance. Passionate about providing empathetic and efficient service to enhance patient experiences, and streamline healthcare operations.
Overview
3
3
years of professional experience
Work History
Benefits Counselor
Aon
Philadelphia, PA
09.2024 - 11.2024
- Assisted employees with benefit plan selection and enrollment.
- Provided guidance on claims resolution and policy compliance.
- Ensured accurate documentation of client interactions and inquiries.
Service Center Representative
IRS
Philadelphia, PA
06.2023 - 06.2024
- Handled inquiries regarding tax policies, procedures, and account statuses.
- Resolved discrepancies and provided assistance in tax-related matters.
- Maintained confidentiality and compliance with federal regulations.
Service Center Representative
Sedgwick
Philadelphia, PA
02.2022 - 10.2022
- Assisted clients in processing workers’ compensation and disability claims.
- Managed high-volume inbound and outbound communications.
- Ensured compliance with healthcare and insurance regulations.
Education
Certificate - Nursing
Local 1199c Training Fund
Philadelphia, PA03-2016
High School Diploma -
Northeast Highschool
Philadelphia, PA06-2013
Skills
- Patient Support Advocacy
- Appointment scheduling and coordination
- Medical Insurance & Benefits Counseling
- HIPAA and Compliance Adherence
- High-volume call handling
- Problem Solving and Conflict Resolution
- Data Entry & Documentation
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Benefits Counselor
Aon
09.2024 - 11.2024
Service Center Representative
IRS
06.2023 - 06.2024
Service Center Representative
Sedgwick
02.2022 - 10.2022
Certificate - Nursing
Local 1199c Training Fund
High School Diploma -
Northeast Highschool
Similar Profiles
Wayne E. CookWayne E. Cook
Full Stack Software Developer at AONFull Stack Software Developer at AON
Kabo MosianeKabo Mosiane
Legal and Compliance Graduate at AONLegal and Compliance Graduate at AON
Harrison SchultzHarrison Schultz
Technical Assistant at AonTechnical Assistant at Aon