Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
Generic

Siani Terry

Elgin,SC

Overview

5
5
years of professional experience
1
1
Certification

Work History

Independent Contractor

Instacart
Columbia, SC
01.2021 - Current
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Followed company policies related to food safety, sanitation, security, and loss prevention.
  • Completed pickup and shopping orders for customers within local area.
  • Provided customer service to shoppers by answering questions about product locations, prices, and availability.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Case Manager

Department of Social Services
Columbia, SC
10.2020 - 12.2023
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.
  • Developed individualized care plans with input from clients and their families.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Attended court hearings as a representative of the organization when needed.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Provided referrals to appropriate health care providers or other community resources.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Monitored client progress through regular follow-up contacts.
  • Participated in professional development activities related to case management best practices.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Researched and analyzed community needs to determine program directions and goals.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Planned and administered budgets for programs, equipment and support services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Tech Support

Teleperformance
Columbia, SC
05.2020 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Foster Care Case Manager Intern

Department of Social Services
Orangeburg, South Carolina
08.2019 - 04.2020
  • Assisted in developing case plans and service strategies for clients.
  • Collaborated with other community agencies to coordinate care for clients.
  • Maintained accurate records on all client interactions and progress notes.
  • Created reports summarizing the outcomes of each case plan.
  • Participated in weekly team meetings to review cases and develop treatment plans.
  • Monitored compliance with court order requirements when applicable.
  • Communicated regularly with families, guardians, and social workers regarding client's progress.
  • Identified resources available in the community to assist clients with meeting their goals.
  • Attended trainings related to best practices in case management.
  • Transported clients to appointments as needed.
  • Scheduled follow-up appointments for clients after discharge from a facility or program.
  • Provided referrals for additional services when appropriate.
  • Maintained accurate records and documented client data in company databases.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Education

Bachelor of Science - Social Work

South Carolina State University
Orangeburg, SC
05-2020

Master of Science - Social Work

Walden University
Minneapolis, MN

Skills

  • Customer Relations
  • Troubleshooting And Diagnosis
  • Issue Resolution
  • Sales Expertise
  • Time Management
  • Strategic Planning
  • Recordkeeping Skills
  • Team Development
  • Records Coordination
  • Schedule Management
  • Technology-savvy
  • Administrative Tasks
  • Information Confidentiality
  • Complex Problem-Solving
  • Relationship Building
  • Quality Assurance
  • Negotiation
  • Strategic Initiatives
  • Microsoft Desktop Applications
  • Documentation Coordination
  • Complex Issue Resolution
  • Technical Writing
  • Logical And Perceptive
  • Solution Implementation
  • Technical Support
  • Cross-Functional Collaboration
  • Risk Management
  • Customer Service
  • Data Analytics
  • Typing proficiency
  • Customer Service Experience
  • Customer Interaction

Certification

  • Child Welfare Training Certified in South Carolina
  • Case Management Certified in South Carolina
  • Investigator Certified in South Carolina
  • Business License

Accomplishments

  • Social Worker of the Year- 2023
  • Team Player of the Year- 2022

Languages

English
Full Professional

Affiliations

  • Lifetime Member of Delta Sigma Theta Sorority Incorporated

Timeline

Independent Contractor

Instacart
01.2021 - Current

Case Manager

Department of Social Services
10.2020 - 12.2023

Tech Support

Teleperformance
05.2020 - 10.2020

Foster Care Case Manager Intern

Department of Social Services
08.2019 - 04.2020

Bachelor of Science - Social Work

South Carolina State University

Master of Science - Social Work

Walden University

Similar Profiles

CREATE PROFILE
Siani Terry