Sianini Tuitui Faitala
Honolulu
Overview
21
21
years of professional experience
Work History
English Teacher
Yaruki Switch Group
Tokyo
01.2019 - 01.2020
- Teach Conversational English to approximately 80 students ages 3-14
- Prepare various level English lessons according to students English abilities
- Organize books and materials needed for lessons
- Maintain cleanliness of classroom and school
- Handle classroom management for any student behavioral issues
- Take daily accurate attendance, communicate with school managers and other staff members
- Proficiency in MS Word, Excel, Outlook and used as needed for teaching.
Reservations Agent
Halekulani Corporation
Honolulu
01.2010 - 01.2019
- Complete each and every guest interaction with Forbes Five Star Training standards
- Recognize legacy guests during the reservation process and include amenities/services
- Handle room reservations for all guests from various booking sources such as major wholesalers, on-line travel agencies, Free Independent Travelers: ANA, HIS, Jalpak, JTB, Kintetsu, Classic
- Vacations, Hotelbeds, Island Destinations, Agoda, Booking.com, Expedia, Rakuten
- Complete dining reservations for guests at all dining outlets: House Without A Key, La Mer,
- Orchids, and Afternoon Tea
- Communicate with guests via email or phone regarding room reservations, dining reservations, and billing
- Effectively communicate with all departments regarding room or dining reservations to ensure an enhanced guest experience
- Resolve any guest issues with rooms or dining in a timely manner
- Proficiency in MS Word, Excel, Outlook, HMS (Property Management System) and Open Table.
Guest Services Agent
Turtle Bay Resort
Kahuku
01.2005 - 01.2010
- Execute efficient check-in and check-out processes to ensure best customer experience by verifying rates, room types at check-in and accurate invoices at check-out
- Proficient in MS Word, Excel, Outlook and Maestro (Property Management System)
- Handle credit card and cash transactions for hotel guests
- Provide information to guests regarding all hotel services: dining, concierge, golf
- Resolve guest issues by offering appropriate resolutions.
Substitute Teacher
State of Hawaii
Kahuku
01.1999 - 01.2005
- Performed instructional and management processes for absent teachers
- Executed various duties: taking attendance, explaining homework assignments, maintained order and classroom cleanliness for classes of 25-30 students.
Sianini Tuitui Faitala
Honolulu
- 808-258-9857 tuitui2e08@gmail.com
- Attended faculty/staff, teacher/parent meetings on behalf of teachers.
Education
BS - Exercise Science
Brigham Young University
01.2001
Languages
Languages
English
Professional
Japanese
Professional
Samoan
Professional
Timeline
English Teacher
Yaruki Switch Group
01.2019 - 01.2020
Reservations Agent
Halekulani Corporation
01.2010 - 01.2019
Guest Services Agent
Turtle Bay Resort
01.2005 - 01.2010
Substitute Teacher
State of Hawaii
01.1999 - 01.2005
Sianini Tuitui Faitala
BS - Exercise Science
Brigham Young University