Sianiya Terry
Greensboro,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Manager
Wendys Restaurant
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Call Center Representative
Comcast
12.2022 - 10.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Guided customers through troubleshooting, navigating the company site.
Cashier
Taco Bell
09.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Brittany Academy
High Point, NC06.2022
Skills
- Workforce Management
- Strategic Planning
- Marketing
- Staff Development
- Performance Management
- Complaint Resolution
- Account Updating
- Report Preparation
- Payment Collection
- Drawer Balancing
- Cash Register Operation
- Quality Assurance
- Customer Service
- Call Control
- Payment Processing
- Technical Support
- Customer Communications
- Call Center Operations
- Calm Disposition
- Delivery Tracking
- Inbound Phone Calls
- Fluent in english
- Call Center Customer Service
Timeline
Manager
Wendys Restaurant
11.2023 - Current
Call Center Representative
Comcast
12.2022 - 10.2023
Cashier
Taco Bell
09.2021 - 11.2022
High School Diploma -
Brittany Academy
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