SiAnn Fowler
Banning,CA
Summary
Driven customer service liaison desiring to obtain a position with a well-oriented company where exceptional communication skills and the ability to learn quickly will be utilized. Looking to provide effective support and assistance to customers with a company where there is room for growth. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Admitting
Steinberg Diagnostics and Imaging Center
03.2022 - 12.2022
- Run Credit Card transactions daily including but not limited to co-payments, deposits, issuing receipts, posting payments and balancing journal
- Prepared weekly employee work schedules to meet operational needs.
- Assist with medical records as needed
- Verify that all ID, insurance cards, and necessary paperwork are in system
- Register patients and ensure proper data entry is charted
- Answer phones and assist with questions from patients, doctor's offices, or patient families.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Administrative Assistant/Support Staff
Southern Nevada CHIPs
08.2020 - 03.2022
- Maintained security and telecommunications systems
- Answered client inquiries Case Management
- Organizing files, client records and files
- Responding to all clients inquiries in a polite and timely manner
- Assisted with creating programs.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed over 50 customer calls per day.
Customer Care Specialist
Barclay
02.2020 - 06.2020
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Calmed irate callers, locate resources for problem resolution, and design best-option solutions
- Commended for empathy, persuasiveness, intense customer focus and dependability in performance evaluations
- Built and retained customer loyalty through timely and effective one call resolution
- Resolved above average inquiries daily and consistently met performance benchmarks in all areas (speed, accuracy and volume).
- Took ownership of customers issues to follow problems through to resolution.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV06.2017
Certificate of Completion - Customer Experience
Tech Impact
Las Vegas, NV04.2017
Skills
- Conflict Resolution
- Problem Solving
- Filing
- Troubleshooting
- Networking
- Quality Assurance
- Assembly & Development
- Communication
- Presentation
- Banking
- Scanning
- Faxing
- Customer Service Management
- Cash Handling/ POS
- File Management
- Administrative Skills
Websites
Timeline
Front Desk Admitting
Steinberg Diagnostics and Imaging Center
03.2022 - 12.2022
Administrative Assistant/Support Staff
Southern Nevada CHIPs
08.2020 - 03.2022
Customer Care Specialist
Barclay
02.2020 - 06.2020
High School Diploma -
Sunrise Mountain High School
Certificate of Completion - Customer Experience
Tech Impact
Similar Profiles
Stasey FieldStasey Field
Chief Nuclear Medicine Technologist and Radiation Safety Officer at Steinberg Diagnostic Medical ImagingChief Nuclear Medicine Technologist and Radiation Safety Officer at Steinberg Diagnostic Medical Imaging
Arianna De JesusArianna De Jesus
Data Entry Referral's Clerk at Steinberg Diagnostic Medical ImagingData Entry Referral's Clerk at Steinberg Diagnostic Medical Imaging
Dominique RamosDominique Ramos
X-Ray Clinical Rotation #2 at Steinberg Diagnostic Medical ImagingX-Ray Clinical Rotation #2 at Steinberg Diagnostic Medical Imaging