Siann Phillips
Amarillo,TX
Summary
I have worked a wide range of different job settings from receptionist, home health and line work in a factory. I am willing to learn and become good at what I do. When given the chance, I strive to make good impressions. My salary requirements are between $15-$25 an hour.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credit/Collections Representative
Xcel Energy
12.2022 - Current
- Contacting customers who have delinquent accounts and working with them to find the best solution to resolve outstanding balances
Fabrication/ FHW/ Sliver
Owens Corning
06.2014 - 05.2022
- Making fiberglass, fabricating and getting it ready to sell to customers
Home Health Aide
Jane Bullis
03.2008 - 02.2014
- Assistance with ADLs
- Bathing, cooking & housekeeping
- Help with care for pets, running errands, bill paying & grocery shopping
- I also transport to Dr appointments & other desired locations
Home Health Aide
Almost Home
05.2012 - 06.2013
- Sit with alzhiemers patients while the care giver runs errands
- Light housekeeping and disinfecting, Feed lunch & toilet every 2 hrs
Education
High School Diploma -
Palo Duro High School
Amarillo, TX06.2002
High school diploma or GED -
Certified in Business Administration -
Vista College
Amarillo, TX01.2013
Certified in Medical Assistant -
Academy of Professional Careers
Amarillo, TX01.2003
Skills
- Customer service
- Typing
- Home Care
- Laundry
- Caregiving
- Patient Care
- Live chat
- Alzheimer's Care
- Nursing
- Cleaning Experience
- Goal oriented
- Data entry proficiency
- Skip tracing
- Assertiveness
- Payment arrangements
- Patience and persistence
- Call center experience
- Stress tolerance
- Complex Problem-solving
- Proficiency in software
- Negotiation
- Account management
- Type software
- Call center background
- Following conversation scripts
- Collections best practices
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Payment scheduling
- Microsoft office
- Documentation skills
- Professional ethics
- Self motivation
- Computer literacy
- Goal setting
- Professionalism
- Pleasant telephone demeanor
- Payment processing
- Adaptability
Certification
- Licensed Insurance Agent, 07/01/22, 11/30/24
- Property & Casualty License
- Home Health Aide
Timeline
Credit/Collections Representative
Xcel Energy
12.2022 - Current
Fabrication/ FHW/ Sliver
Owens Corning
06.2014 - 05.2022
Home Health Aide
Almost Home
05.2012 - 06.2013
Home Health Aide
Jane Bullis
03.2008 - 02.2014
High School Diploma -
Palo Duro High School
High school diploma or GED -
Certified in Business Administration -
Vista College
Certified in Medical Assistant -
Academy of Professional Careers
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