Sianna Molina
Austin,TX
Summary
Motivated and adaptable professional with strong customer service and leadership skills developed through hands-on experience in hospitality, retail, and food service. Known for being reliable, quick to learn, and great with people. Seeking to contribute to a dynamic team in a fast-paced environment while continuing to grow professionally.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express
Austin, USA
09.2024 - Current
- Greet and assist guests during check-out, responding to questions and special requests with professionalism and care
- Prepare daily housekeeping assignment boards and guest arrival lists using OPERA property management system
- Balance room inventory and ensure proper data entry for incoming and outgoing guests
- Perform night audit duties during overnight shifts, reconciling accounts and preparing end-of-day financial reports
- Maintain a welcoming, organized front desk environment to support smooth hotel operations
- Set up daily maintenance requests to ensure timely resolution of guest issues
- Manage weekly grocery orders for the kitchen, coordinating with vendors and ensuring proper stock levels
- Promote and enroll guests in the IHG Rewards program, highlighting benefits and encouraging repeat stays
Assistant Manager
Circle K
Austin, USA
12.2021 - 09.2022
- Led morning shifts, ensuring daily operations ran smoothly and efficiently
- Trained and supervised staff, creating a collaborative and customer-focused environment
- Managed inventory, placed orders, and conducted audits
- Handled customer concerns professionally, ensuring positive resolutions
Sales Associate
Goodwill
Austin, USA
01.2021 - 11.2021
- Provided personalized assistance to customers and maintained organized sales floor
- Helped meet sales targets through upselling and teamwork
- Managed donations, sorted inventory, and upheld store policies
Janitorial Staff
PJS of Texas, Inc
Austin, USA
06.2020 - 09.2020
- Maintained cleanliness of office buildings, including restrooms and common areas
- Replenished supplies and completed light maintenance tasks
Cashier
McDonald's
Austin, USA
03.2018 - 06.2019
- Processed orders quickly and accurately in a fast-paced setting
- Supported front- and back-of-house operations
- Maintained a clean work area and restocked items as needed
Education
High School Diploma -
Austin Can Academy
Austin, TX06.2022
Skills
- Customer service
- Communication
- Front Desk Operations
- OPERA PMS
- Cash handling
- POS Systems
- Inventory Management
- Night Audit Procedures
- Team Leadership
- Training
- Microsoft Office Suite
- Janitorial
- Maintenance
- Food Service Operations
Timeline
Front Desk Receptionist
Holiday Inn Express
09.2024 - Current
Assistant Manager
Circle K
12.2021 - 09.2022
Sales Associate
Goodwill
01.2021 - 11.2021
Janitorial Staff
PJS of Texas, Inc
06.2020 - 09.2020
Cashier
McDonald's
03.2018 - 06.2019
High School Diploma -
Austin Can Academy
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