Sianna Reynolds
Rowlett,TX
Summary
Customer Experience and Operations Leader with over 5 years of expertise in driving team performance, executive support, and process optimization. Proven track record in boosting customer satisfaction, streamlining workflows, and delivering high-impact results in fast-paced, remote environments.
Overview
4
4
years of professional experience
Work History
Office Manager & Patient Success Manager
Envite Chiropractic
Rockwall, TX
05.2023 - 08.2025
- Led the CX Delivery team of five employees, driving high-quality customer experiences while fostering engagement, accountability, and professional development.
- Analyzed customer and team performance data to identify actionable insights, streamline workflows, and reduce document processing time by 30%.
- Designed and implemented a feedback-driven service model, increasing customer satisfaction by 15%, generating 500+ five-star reviews, and maintaining zero online complaints.
- Recruited, trained, and mentored new hires, improving performance metrics by 35%, and ensuring consistent achievement of operational and conversion targets.
- Collaborated across operations, marketing, and finance teams to identify bottlenecks, and deliver process improvements that enhanced customer outcomes.
Executive Assistant & Office Manager
Vanguard Real Estate Advisors
Dallas (Hybrid), TX
10.2021 - 05.2023
- Provided executive-level support, managing complex calendars, travel logistics, internal communications, and confidential information for company leadership.
- Led operations and project management initiatives, streamlining workflows across marketing, finance, and client services to improve efficiency and scalability.
- Implemented process improvements and automation, enhancing team productivity, reducing errors, and supporting seamless remote operations.
- Managed client communications and customer experience initiatives, ensuring timely follow-ups, high satisfaction, and positive online reviews.
- Recruited, trained, and mentored staff, ensuring consistent achievement of performance targets, and operational excellence.
Education
Bachelor of Science - Sociology
Lee University
Cleveland, TN05-2018
Skills
- Customer experience (CX) leadership
- Executive support and calendar management
- Team management and mentorship
- Process improvement and workflow automation
- Data analysis and performance metrics
- Cross-functional collaboration
- Project management
- Customer satisfaction and feedback optimization
Websites
Timeline
Office Manager & Patient Success Manager
Envite Chiropractic
05.2023 - 08.2025
Executive Assistant & Office Manager
Vanguard Real Estate Advisors
10.2021 - 05.2023
Bachelor of Science - Sociology
Lee University
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