Sianna-Rose Mace
Marysville,WA
Summary
Dynamic professional with a proven track record in enhancing customer experiences and streamlining guest services at Tulalip Tribes of Washington, showcasing exceptional communication and active listening skills. Demonstrated excellence in administrative support and customer service, resulting in significant improvements in guest satisfaction metrics. Skilled in leveraging analytical thinking and cultural awareness to effectively address challenges and meet the diverse needs of clients. Committed to fostering positive interactions that elevate service standards and drive organizational success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant-Summer Youth Worker
Tulalip Tribes Of Washington
Tulalip
06.2019 - 08.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Maintained staff directory and company policy handbook for human resources department
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Handled client correspondence and tracked records to foster office efficiency
- Executed record filing system to improve document organization and management
- Organized weekly staff meetings and logged minutes for corporate records
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Performed research to collect and record industry data.
Sales Associate
Lane Bryant
Marysville, WA
11.2021 - 03.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Followed checklist to complete retail store opening and closing activities.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Summer Youth Worker-Bellman
Tulalip Tribes Of Washington
Tulalip
06.2021 - 08.2021
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart
- Explained important features of guest rooms to travelers
- Escorted guests to assigned rooms and transported luggage
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms
- Responded immediately to any guest requests or concerns and promptly resolved issues
- Notified front desk manager of any guest issues in need of additional attention
- Posted and maintained public area signage for hotel
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts
- Greeted arriving guests and assisted with luggage, sports equipment and pets
- Maintained lobby in pristine condition and kept trash promptly emptied
- Escorted guests to and from rooms and assisted with baggage
- Maintained knowledge of destination and answered customer questions within scope of understanding
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved problems, improved operations and provided exceptional service.
Cashier
JC Penny
Marysville, WA
11.2022 - 03.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Supported other departments within the store by providing assistance when needed.
Teacher's Assistant
Betty J. Taylor Early Learning Academy
Tulalip,WA
06.2025 - 01.2026
- Supported lead teacher in orchestrating daily lesson planning and implementation.
- Facilitated classroom management by cultivating an engaging and supportive learning atmosphere.
- Facilitated organization of educational materials and resources to enhance student learning.
- Partnered with educators to evaluate student progress and tailor instructional strategies.
- Coordinated regular discussions with parents to ensure alignment on student development and individual needs.
- Facilitated small group instruction to enhance individualized learning experiences.
- Monitored classroom activities to ensure safety and compliance with policies.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Handled class records for attendance, assignment grades and course participation scores.
- Assisted lead teacher in implementing daily lesson plans and classroom activities.
- Supported children's developmental needs through engaging educational games and hands-on activities.
- Collaborated with staff to maintain a positive learning environment for preschool-aged children.
- Monitored student behavior, providing guidance to ensure safety and promote positive social interactions.
- Nurtured a love for reading among students by regularly sharing age-appropriate literature selections during storytime sessions.
- Mentored new teaching assistants joining the team by offering guidance on best practices within our specific classroom setting.
Education
High School Diploma -
Tulalip Heritage High School
Tulalip06-2033
Skills
- Program support
- Reintegration techniques
- Special Needs Understanding
- Educational Activities
- Active Listening
- Analytical and Critical Thinking
- Excellent Communication
- Cultural Awareness
- Flexible and Adaptable
- Order Fulfillment
- Administrative support
- Multi-line phone talent
- Creative problem solving
- Sales expertise
- Stocking and replenishing
- Order fulfillment
- Cleaning
- Customer Service
- Inventory Stocking
Timeline
Teacher's Assistant
Betty J. Taylor Early Learning Academy
06.2025 - 01.2026
Cashier
JC Penny
11.2022 - 03.2023
Sales Associate
Lane Bryant
11.2021 - 03.2022
Summer Youth Worker-Bellman
Tulalip Tribes Of Washington
06.2021 - 08.2021
Administrative Assistant-Summer Youth Worker
Tulalip Tribes Of Washington
06.2019 - 08.2019
High School Diploma -
Tulalip Heritage High School