Experienced Back Office Customer Service Representative with 8 years of experience in a busy, fast-paced call center. Committed to providing prompt, accurate service to a large volume of incoming calls. Knowledgeable and dedicated customer service professional with extensive industry experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented individual with a passion for developing relationships, cultivating partnerships, and growing businesses.